Support Assistant

We are recruiting experienced Care Support Workers, with an interest/background in Mental Health/Counselling services, to work in a brand new Mental Health Crisis centre. Individuals using this service will be presenting in a Mental Health crisis, which may include challenging behaviour and fleeting suicidal thoughts. This role presents a great opportunity for people wanting to further develop a career within Mental Health services.

• Excellent rates of Pay; with overtime available
• 28 days’ annual leave
• Pension scheme
• 24-hour Employee Assistance
• Paid Enhanced DBS
• Fully paid induction training and shadowing
• A stimulating work environment full of opportunities to learn and develop
• Blue Light Card, offering hundreds of discounts off supermarkets, retailers, restaurants, UK attractions, cinema’s and lots more.

• Developing a short-term supportive relationship with the service users, which respects mutual boundaries and the boundaries of our service.
• Providing a personalised and flexible offer of support for people experiencing mental health needs and their loved ones, which inspires hope and creates a non-judgmental space.
• Giving Service user’s a positive environment to talk about what they are feeling and experiencing, with the aim of improving their situation and mental state of mind.
• Supporting people to develop coping techniques and support ideas and approaches that have been helpful to others.
• Providing a coaching and mentoring role which supports people to identify and set their own goals, building on their skills.
• Helping people feel more empowered about their own wellbeing.

• Lived experience or previous support experience within Mental Health (we can consider those from other care backgrounds)
• Willingness to engage with people in crisis and mental/emotional distress with empathy and respect
• Ability to support and encourage Service User’s you are working with and respond calmly, including when faced with challenging behaviour
• Ability to use IT skills to keep records and file information appropriately
• Minimum of 1 year’s experience of working in Mental Health within some capacity
• We can consider Psychology/Mental Health Studies students (Bachelor’s degrees)
• Experience of working in Acute MH Wards or those with Suicide prevention experience would be very useful
• Self-harm and working with Personality Disorders and those with Mental Health substance misuse and addiction
• Equipped to cope with verbal aggression, non-compliance with support plans and non-engagement with services and to be motivated to achieve positive outcomes with Service users.