Property​/Housing Specialist

Housing Officer – Rugby

Contract:

£18.85 per hour or £25.34 per hour limited, paid via umbrella company inside IR35.

Our client is seeking an experienced Housing Officer specialising in Anti‑Social Behaviour (ASB) to join a busy and thriving team. The role requires managing a high caseload, early intervention, enforcement non‑court remedies, and court remedies.

• Manage a mixed caseload of routine and complex ASB and tenancy breach cases.
• Carry out thorough, evidence‑based investigations into complaints and reports of ASB.
• Adopt a victim‑centred and trauma‑informed approach to casework.
• Identify vulnerability at the earliest opportunity and make appropriate referrals.
• Deliver a high standard of customer service in line with RBC's Customer Service Standards.
• Take full ownership of allocated cases, ensuring compliance with RBC policies, procedures, and legal frameworks.
• Prepare and submit legal applications, including ASB injunctions, Notices of Seeking Possession (NOSPs), and other enforcement tools.
• Draft clear, accurate, and effective witness statements and court documentation.
• Work collaboratively with internal teams, including Housing, Community Safety, and Legal Services.
• Liaise and build positive working relationships with external partners such as Police, Social Services, support agencies, and community groups.
• Make proactive use of all available tools and powers to prevent and resolve ASB.
• Contribute to service improvements, innovation, and “right‑first‑time” delivery.
• Be responsive to community needs and contribute to creating safer neighbourhoods.

• Strong working knowledge of ASB legislation, tools, and powers, including injunctions, community protection measures, and possession proceedings.
• Relevant experience within housing management, community safety, or a related field.
• Excellent attention to detail, with the ability to maintain accurate, timely records.
• Demonstrable experience of effective case management within agreed timescales.
• Ability to prioritise workload and adapt to changing pressures and demands.
• Self‑motivated, organised, and able to work independently with minimal supervision.
• Excellent verbal and written communication skills, including report writing.
• Confident in dealing with challenging situations and difficult conversations.
• Proficient in Microsoft Office and able to use case‑management or CRM systems.
• Ability to demonstrate behavioural and organisational competencies required by RBC.

The first part of our recruitment process is to send your CV. Should you be shortlisted, Colbern Limited will contact you within 5 days or may contact you about other job opportunities. Colbern Limited, along with our clients, is an equal opportunities employer.