Security and Incident Management Officer

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.

We’re proud to share our story and Make Amazing Happen at CDW.

We are looking for a highly professional officer to be a part of a growing team, helping to protect our secure facility, assets and personnel. The SIMO will maintain a high visibility presence and prevent illegal or inappropriate actions, protecting CDW’s property and staff by maintaining a safe and secure environment, and upholding the CDW Way.

To essentially provide physical security for the CDW National Distribution centre (NDC), with some people‑facing duties during business hours and CCTV monitoring for multiple CDW sites.

This role will include various ‘incident management’ responsibilities, working closely with third party key holding and monitoring partners to ensure alarm activations are responded to quickly, investigated and appropriate actions are taken, including liaising with the police if the need arises.

The goal is to detect, deter, observe and report.

• Some Security and Visitor Reception duties during business hours
• Searches of individuals entering/exiting the operational area
• Observe and report any suspicious activities
• Assess risk of theft and feedback to leadership
• Booking in and out of delivery vehicles
• Liaising with NDC teams regarding collections and deliveries
• Control room duties out of hours
• CCTV monitoring and investigation
• Alarm, access and detection system monitoring
• Regular external Patrols of the NDC
• Maintaining Security documents
• Follow all security procedures
• Liaising with keyholders and monitoring providers
• Incident management (including Security, fire & facilities)
• Provide feedback to onsite leadership about security and facilities
• s on all visitors
• Administer First aid where required

The successful candidate will be subject to the following security checks due to the nature of the customers we serve:

• DBS – Criminal records check
• BPSS – Baseline personnel security standard
• NSV – National security vetting

Any of the below would be an advantage but not essential

• Experience in a customer facing reception/security role
• Gatehouse duties experience
• Experience working various shift patterns
• Lone working experience
• Knowledge of various security setups
• CCTV monitoring and investigation experience
• SIA licensed
• SC cleared
• Experience in maintaining various logs

• Computer/IT literate
• Must be able to maintain a professional, positive attitude towards all staff, contractors and visitors
• Smart and presentable
• Articulate, with excellent written and verbal communication skills
• Calm and confident under pressure
• Strong time management skills
• Highly vigilant and assertive
• Able to multitask
• Capable of following complex instructions
• Willing to cover additional shifts where required
• Able to work as part of a team, but very often independently
• Integrity, honesty and professionalism
• Thorough, with good attention to detail
• Alertness, observant and diligent
• Knows how to lead and follow depending on situation
• Passionate about the security and safety of people and property.

CDW is a leading multi‑brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers.

CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

At CDW, you’ll work with people who inspire you. People with positive, success‑driven attitudes whom you will learn and forge strong…