IT Field Technician

IT Field Technician – Colas Rail UK

Join us to support the company’s IT infrastructure across the UK rail network.

The role entails the day‑to‑day support of the company’s IT systems and its users. The role involves prompt resolution of incidents and service requests raised via the Service Now help‑desk system remotely or by attending sites. Regular UK‑wide site visits are also expected.

• Support end users locally and remotely
• Hardware: laptops and desktops
• Printers, plotters, scanners and MFDs
• Mobile devices – smartphones, tablets
• Software – Windows 10, Office 2016, Office 365
• Networking – LAN switches and Wi‑Fi
• Call logging, update and resolution
• Maintain asset records, uploading and emailing delivery notes
• Ensure completion of required forms
• Provide tech‑desk cover when necessary
• Administer Active Directory objects: users, computers, groups etc.
• Perform basic server tasks
• Build/restore laptops, PCs, smartphones and tablets
• Manage smartphones and tablets via MDM
• Install printers and plotters
• Basic network switch administration
• Network patching
• Software server and desktop applications and services
• General monitoring
• Communicate cyber‑security awareness and promptly escape incidents relating to cyber‑security
• Document and regularly update procedures, processes and change management
• Communicate and update unplanned and planned outages to all affected customers and keep relevant groups informed until resolution
• Business continuity testing
• Adapt to organisational changes and meet operational requirements
• Perform any other reasonable duties as required from time to time
• Drive for site visits is essential

• Able to generate innovative solutions in work situations
• Utilise all work‑based opportunities to develop and progress within the job role
• Proven ability to work independently using initiative
• Experience supporting on‑premise, cloud and SaaS‑based IT systems
• Good knowledge of supporting MDM solutions such as Air Watch, Intune etc.
• Knowledge of Active Directory (AD)
• Good understanding of virtual platforms (VMware, Hyper‑V)
• Good understanding of backup technologies (Veeam)
• Experience using Service Now
• Experience troubleshooting problems using remote tools
• Experience of IT support in a railway environment is advantageous
• Understanding of network issues and TCP/IP
• Documentation and regular updating of procedures and processes and change management
• Relevant technical certifications desirable
• Experience using and supporting Power Apps based products
• Good documentation skills for regular updating of procedures, processes, change management and project updates

• Competitive salary
• 26 days annual leave
• Industry‑leading life assurance
• Healthcare cash plan
• Well‑being employee assistant programme
• Pension scheme
• Eye care vouchers
• Long‑service award
• Season ticket loan

We are committed to fostering an inclusive and diverse workplace. We believe that diversity drives innovation and creativity, and we actively seek to create an environment where everyone feels welcome, heard, valued and respected. Regardless of background, disability, age, race, religion or gender, everyone is welcome at Colas Rail. We strive to promote equity and eliminate discrimination, actively seeking to create a workforce reflective of the communities we serve.

We welcome applicants from all backgrounds, offering flexible and inclusive adjustments to the interview process.

As part of a positive action drive to address under‑representation we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

We are proudly part of the Disability Confidence Scheme, and as such we operate a Guaranteed Interview Scheme if you meet the minimum requirements.

On joining Colas Rail you’ll have access to our growing employee network groups including Railbow (LGBTQ+ community), Beyon Disability (disabilities) and Cross Culture (ethnic backgrounds). Everyone is welcome to join our network groups whether you are part of the community or an ally.

Work‑life balance is important to us; flexible working options are available where feasible and dependent on the role. Please discuss this during the interview process.

Not applicable

Full‑time

Information Technology

Railroad equipment manufacturing

Location:

Rugby, England, United Kingdom

Join us in making a positive impact! Apply and be part of a team that values diversity and embraces unique perspectives.