Community Engagement Officer

Full time | Civic Recruitment Limited | United Kingdom

Posted On 04/03/2026

City Rugby

Province Warwickshire

Postal Code CV21

Role Purpose

Rugby Borough Council is seeking a proactive and community-focused Community Engagement Officer – Waste to support the delivery of our Food Waste implementation project.

Working as part of the Strategic Communications Team, you will develop and deliver engagement programmes and communications assets to ensure residents across the borough understand and participate in the Council’s waste and recycling initiatives.

This is an exciting opportunity to play a key role in driving environmental change at a local level while ensuring inclusive, high-quality engagement with all of Rugby’s communities.

• Create and deliver a programme of engagement events and activities promoting the Food Waste implementation project.
• Attend community events, including occasional evenings and weekends.
• Liaise with council services and external partners to maximise engagement opportunities.
• Ensure engagement activities are accessible, working closely with the Equality & Diversity Advisor to reach seldom-heard communities.
• Collate and analyse community feedback to identify barriers to uptake and work with the Waste Team to address them.
• Develop and maintain a comprehensive suite of engagement and communications resources for online and offline channels.
• Ensure calls to action link to clear, structured and relevant web content.
• Prepare internal briefings and key messages for customer-facing staff.
• Research, write and distribute engaging content, including positive news stories and articles for publications such as Tenant Times.
• Support the implementation of consultation, communications and engagement strategies.
• Contribute to maintaining high corporate standards of customer service and communications.
• Support corporate PR and communications to enhance the Council’s reputation locally, regionally and nationally.
• Represent the Communications, Consultation & Information Manager at meetings as required.
• Represent the Council at external meetings, conferences and workshops.
• Provide media relations support out of hours in emergency situations (if required).
• Ensure compliance with Health & Safety legislation and corporate policies.
• Raise purchase orders, receipt invoices and process virtual credit card payments where required.
• Comply with all Council policies including Equality & Diversity, Data Protection, Safeguarding, Risk Management, Anti-Fraud, Procurement and Business Continuity.

Good standard of education.

Excellent written and verbal communication skills.

Experience working with residents and community groups from diverse backgrounds, including hard-to-reach communities.

A friendly, engaging manner with the ability to build strong relationships.

Strong IT skills, including web communications, content creation and management.

Ability to quickly understand council structures, processes and issues.

Ability to work independently and use your own initiative.

Strong organisational and time management skills.

Commitment to the Council’s CAN DO values.

Driving licence and access to a vehicle.