Property​/Housing Specialist

Housing Officer

Rugby

Contract

£18.85 per hour or £25.34 per hour limited paid via umbrella company inside IR35

Our client is looking for an experienced Housing Officer

An experienced housing officer to specialise in Anti-social behaviour and manage a high caseload looking at early intervention and enforcement non court remedies and court remedies.

This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs

an Anti-Social Behaviour (ASB) Officer to join a busy and thriving team where flexibility, professionalism and a strong work ethic are essential.

The postholder will be responsible for managing and investigating a varied caseload of ASB matters across the borough. This includes early intervention approaches, as well as progressing cases that require formal enforcement action. You will work directly with residents, victims, and perpetrators of ASB, providing clear guidance and delivering proportionate actions to resolve issues.

The successful candidate will also be responsible for preparing legal cases, including drafting witness statements, preparing court applications for possession and injunctions, and liaising closely with the Housing Management and Legal teams.

Applicants must have a background in housing and a strong working knowledge of anti-social behaviour legislation. We are seeking someone who can confidently take ownership of complex cases from day one, with minimal supervision, and contribute effectively within a fast-paced and dynamic service.

Manage a mixed caseload of routine and complex ASB and tenancy breach cases.

Carry out thorough, evidence-based investigations into complaints and reports of ASB.

Adopt a victim-centred and trauma-informed approach to casework.

Identify vulnerability at the earliest opportunity and make appropriate referrals.

Deliver a high standard of customer service in line with RBC s Customer Service Standards.

Take full ownership of allocated cases, ensuring compliance with RBC policies, procedures, and legal frameworks.

Prepare and submit legal applications, including ASB injunctions, Notices of Seeking Possession (NOSPs), and other enforcement tools.

Draft clear, accurate, and effective witness statements and court documentation.

Work collaboratively with internal teams, including Housing, Community Safety, and Legal Services.

Liaise and build positive working relationships with external partners such as Police, Social Services, support agencies, and community groups.

Make proactive use of all available tools and powers to prevent and resolve ASB.

Contribute to service improvements, innovation, and right-first-time delivery.

Be responsive to community needs and contribute to creating safer neighbourhoods.

Essential Criteria

Strong working knowledge of ASB legislation, tools, and powers, including injunctions, community protection measures, and possession proceedings.

Relevant experience within housing management, community safety, or a related field.

Excellent attention to detail, with the ability to maintain accurate, timely records.

Demonstrable experience of effective case management within agreed timescales.

Ability to prioritise workload and adapt to changing pressures and demands.

Self-motivated, organised, and able to work independently with minimal supervision.

Excellent verbal and written communication skills, including report writing.

Confident in dealing with challenging situations and difficult conversations.

Proficient in Microsoft Office and able to use case-management or CRM systems.

Ability to demonstrate behavioural and organisational competencies required by RBC.

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients

are an equal opportunities employer