BESS Field Service Manager Ireland

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** 8. CONTACTING US
** Field Service Manager – UK & Ireland page is loaded## BESS Field Service Manager – UK & Ireland locations:
Rugby, Great Britain time type:
Full time posted on:
Posted Yesterday job requisition :
JR12967
** We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.
** Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.

We are
** Pramac**, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.

Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.

We are looking for a
** BESS Field Service Manager
** who will be responsible for the day-to-day leadership, performance, and delivery of all Battery Energy Storage Systems (BESS) field service activity across Pramac Generac UK & Ireland.

Reporting to the BESS Technical Manager, the role ensures that BESS service operations are delivered safely, efficiently, and to the highest technical and customer standards. The role has accountability for field engineers, service partners, and on-site execution, ensuring that commissioning, maintenance, reactive service, and upgrades are completed in line with technical standards and customer expectations.

The role acts as the operational bridge between technical excellence and field delivery, working closely with Sales, Operations, and Aftersales to ensure a consistent, right-first-time BESS service experience.
** Key Responsibilities
**** BESS Field Service Leadership
*** Lead, manage, and develop the BESS Field Service team, including employed engineers and service partners.
* Ensure all BESS field service activities are delivered in line with defined technical standards and procedures.
* Drive a strong culture of safety, quality, accountability, and customer focus across field operations.
* Support the BESS Technical Manager in building scalable and resilient field service capability.
** Service Delivery & Operational Performance
*** Plan, schedule, and manage BESS field service activity including:  + Commissioning and system handover  + Planned maintenance and inspections  + Reactive breakdown support  + Upgrades, modifications, and corrective works
* Ensure service response times, fix rates, and customer commitments are consistently achieved.
* Monitor engineer utilisation, productivity, and workload balance.
** Customer & Site Engagement
*** Act as a senior operational point of contact for customers during on-site BESS service activity.
* Attend customer sites to support complex or critical service interventions.
* Ensure high standards of professionalism and communication on customer sites.
* Support issue resolution and escalation in conjunction with the BESS Technical Manager.
** Service Partner & Subcontractor Management
*** Manage and coordinate BESS service partners and subcontractors.
* Ensure partners are trained, accredited, and compliant with Pramac Generac standards.
* Monitor partner…