Aftersales Co-ordinator

Our client is a leading manufacturer of special purpose machinery and due to their continued expansion Staffbase have been appointed to recruit for the position of Aftersales Co‑ordinator.

The Aftersales Co‑ordinator will work closely with the sales, service, engineering and spare parts teams and you will effectively organise and control after‑sales activities.

• Co‑ordinate service engineers’ work schedule
• Effectively process all after‑sales enquiries undertaking tasks such as producing quotations, ordering spare parts, chasing suppliers, allocating resources to work
• Effective management and control of warranty claims and issue of spare parts in line with technical specifications
• Undertake customer visits if and when required
• Provide project management support, coordinate installations, resource allocation, logistics
• Monitor performance and produce accurate KPI reports
• Identify opportunities for continuous improvement
• Providing technical support to customers and engineers in the field and assist with the allocation of engineers to installations and maintenance work
• Establish and maintain excellent customer relationships

We are looking for a dynamic Aftersales Co‑ordinator ideally with previous experience in a capex machinery, OEM or special purpose machinery environment. Applicants with engineering maintenance and/or field service experience are welcome to apply.

You will be highly organised with good project management skills.

Applicants will have a good technical mindset, ideally with some form of engineering qualification e.g. NVQ, HNC etc.

Must be computer literate with experience in Outlook, Word, Excel, PowerPoint.

Mon – Fri 40 hours

• Excellent basic salary £35K‑£40K negotiable
• 33 days annual leave
  
  Sick pay Health insurance Pension