Deputy Manager

As a Deputy Manager, you are the guardian of Moss’s Keystone Habit - Exceptional Customer Service.

You deliver results through the Moss Way, the way we do things around here. This combines:

• Spirit - the emotional energy we hire for and nurture.
• Moss Moments - the meaningful connections we create with customers.
• Moss Confidence - the expertise and assurance we bring through service.

All of this is underpinned by our Values and brought to life through our Behaviours – Think Customer, Care Passionately, Act Authentically, Adapt Boldly.

By living the Moss Way every day, you ensure outstanding customer experiences, strong commercial performance, and an engaged, motivated team.

Together, Spirit, Values, and Behaviours create the Moss Way in action.

• Spirit is the emotional energy that powers Moss. We hire for it, grow it, and celebrate it.
• Values are our compass, guiding decisions and actions.
• Behaviours are how Spirit and Values come alive:
• Think Customer - See every decision through the customer’s eyes, balancing service and commercial impact.
• Care Passionately - Bring energy, pride, and positivity; recognise and celebrate great service.
• Act Authentically - Lead with integrity, openness, and fairness; build trust through consistency.
• Adapt Boldly - Respond with confidence to change; support your Store Manager to lead the team through challenges and opportunities.

• Sales & Revenue: Assist the Store Manager in delivering sales and profit growth across formal wear and casual wear by using data, insights, and commercial opportunities to optimise performance.
• Commercial KPIs
  :
  Contribute to the achievement of ATV, UPT, and conversion through visible floor leadership, supporting team coaching, and service excellence.
• Customer
  
  Experience:
  
  Ensure every customer experiences the Moss Way, with Spirit, Moss Moments, and Moss Confidence evident in every interaction.
• Team Development & Succession: Support the recruitment, onboarding and development of the team; fostering a positive team culture, inspiring confidence, supporting career progression, and helping to build a strong pipeline of future Moss leaders.
• Operational Excellence: Maintain high standards in compliance, stock accuracy, loss prevention, and visual merchandising standards to maximise efficiency, minimise shrinkage, and protect the brand. Support the Store Manager with workforce planning.
• Change & Adaptability: Embrace and support with leading the store through change, ensuring adoption of new initiatives while maintaining standards and performance.

• Sales, profit, and KPI targets achieved (ATV, UPT, conversion).
• Consistently high NPS, customer satisfaction, and mystery shop results.
• Recognition as a commercial Deputy Manager who lives Moss Spirit and drives the Keystone Habit.
• Strong compliance and operational audit outcomes.
• High levels of team engagement, retention, and internal promotion.
• Smooth adoption of change initiatives, delivered on time and with impact.

• A leader who embodies Moss Spirit - authentic, passionate, caring, and confident and delivers results through people.
• A customer-first, commercially sharp mindset, inspiring others to deliver results.
• Experience in leading and supporting retail teams to achieve commercial targets.
• Strong commercial acumen, able to interpret data and make impactful decisions.
• Visible, hands-on leadership – thriving on the shop floor and leading by example.

• Proven retail management/supervisory experience with a strong focus on delivering sales growth and commercial results.
• Confidence to coach and develop team members at different career stages.
• Confidence using digital tools to manage performance data, operations, and communication. Understanding of workforce planning.
• Shows a passion to learn about product, styling and commercial priorities, with a curiosity for both formal wear and casual wear trends.
• Resilience and agility, in a fast-paced retail environment with changing priorities.

• Competitive salary and performance-based incentive plan.
• Opportunities for career progression and personal development.
• A values-led culture where Moss Spirit is celebrated, and performance is recognised and rewarded.
• A comprehensive rewards and benefits programme.

At Moss, we hire for Spirit, train for skills, and reward for contribution. If you’re ready to lead with Moss Spirit, this is your chance to be exceptional, creating experiences that matter for your team, your customers, and yourself.

If you would like to more about Moss, our People and Culture search #Lifeat Moss or #Tailor your Career on Linked In.

* Additional information:
This is a Fixed-term role, maternity cover, up to 12 months.