Senior Customer Success Specialist

Turn customers into champions. Strategy into success.

Are you the kind of person who walks into a room and instantly earns trust? Do you love turning complex solutions into real-world wins? We're on the lookout for a Senior Customer Success Specialist who thrives on building powerful partnerships and delivering measurable impact. This role is all about owning high-value customer relationships, guiding senior stakeholders, and making sure customers don't just use a solution—but get serious value from it.

• Leading smooth, stress-free onboarding for enterprise-level customers
• Designing and delivering engaging training experiences (onsite, virtual, and train-the-trainer)
• Partnering with customer leaders to drive adoption across teams, regions, and sites
• Creating training resources that scale globally and get used
• Owning customer success for a portfolio of enterprise accounts, from adoption to renewal
• Showcasing value through strategic success plans and executive business reviews
• Being the customer's voice internally and influencing how things are built and improved
• Tracking success metrics like adoption, renewals, satisfaction, and advocacy
• Turning happy customers into raving fans through case studies and testimonials

• You've led impactful customer training, from workshops to executive sessions
• You're confident influencing senior leaders and navigating complex organisations
• You know how to prove ROI and turn data into compelling success stories
• You're a polished presenter and natural facilitator
• You've managed complex onboarding, integrations, and adoption journeys
• You're comfortable leading QBRs and high-level business reviews
• You're data-driven, articulate, and great at building long-term relationships

Because you won't just support customers, you'll shape their success
, drive real outcomes, and play a key role in long-term growth.

If you love strategy, relationships, and seeing customers win, this one's for you.