Aftersales Service Advisor

Location: Stoner Motor Company – Royal Tunbridge Wells

Hours: Full-time

Salary: Competitive, with performance bonus and company benefits

At the heart of our Aftersales Department, our Service Advisors play a vital role in delivering outstanding and trusted customer experiences. If you’re passionate about customer service, thrive in a fast-paced environment, and enjoy building strong relationships, this could be the perfect role for you.

As a Service Advisor, you will be the main point of contact for customers while their vehicle is undergoing maintenance or repair. You’ll ensure clear communication, provide expert advice, and deliver a seamless customer journey from booking through to vehicle handover.

• Warmly welcome customers and deliver a friendly, professional service at all times
• Act as the main point of contact for customers throughout their vehicle’s service or repair
• Keep customers informed with clear and timely updates, ensuring transparency and trust
• Schedule workshop bookings efficiently and accurately
• Carry out pre-appointment calls to confirm bookings and ensure customer readiness
• Promote additional services and repairs based on Technician recommendations
• Maintain accurate and up-to-date customer records within internal systems
• Build strong product knowledge through ongoing manufacturer-led training

• Excellent communication and interpersonal skills
• A strong customer-focused mindset with a passion for delivering great experiences
• Confident and professional approach when dealing with customers and colleagues
• Ability to identify customer needs and upselling opportunities
• Strong time management skills and the ability to work well under pressure
• Proactive, organised, and detail-oriented

• Demonstrated experience delivering exceptional customer service
• Previous experience in a target-driven role
• Ability to work effectively in a fast-paced environment
• A full UK driving licence

If you don’t meet every requirement but are enthusiastic and eager to learn, we encourage you to apply.

• Competitive salary with performance-based bonus
• Company car and attractive benefits package
• 28 days holiday (including bank holidays)
• Ongoing training and career development opportunities
• Supportive, friendly team culture
• Staff discounts on vehicle purchases, servicing, and parts

If you’re ready to take the next step in your career and lead a talented team in delivering excellence every day, we’d love to hear from you.

Apply today and drive your career forward with Stoner Motor Company.

• Mid-Senior level

• Full-time

• Retail