Receptionist, Administrative​/Clerical

Overview

We are currently seeking a friendly and organised individual to join our team as a GP Receptionist. In this role, you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. The ideal candidate will possess excellent communication skills, attention to detail, and a compassionate manor, ensuring that patients feel welcome and supported throughout their interactions with our practice.

We are a rapidly growing GP‑led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system.

We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation. Our goal is to improve patient access, experience and health outcomes while ensuring our colleagues are happy, empowered and supported within an excellent working environment.

Job role:

Receptionist

Job type:
Permanent

Working hours:

Tuesday 1pm‑6.20pm , Wednesday & Thursday 7.45am‑1pm and Friday 7.45am‑6.30pm

Location:

Lamberhurst, Tunbridge Wells, TN3 8

Please ensure you are able to travel to this location. Public transport is limited in this area, you must be able to reliably commute.

• Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
• Manage patient appointments, including scheduling, rescheduling and cancellations, using electronic booking systems.
• Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments.
• Respond to patient queries and provide information about services, opening hours and other relevant information.
• Assist with general administrative tasks, such as photocopying, scanning and filing documents.
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
• Handle queries and process requests for prescription medications.
• Manage card payments for prescription medications.

• Previous experience in the receptionist role.
• Excellent interpersonal skills, with the ability to communicate effectively and empathetically with patients and colleagues.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
• Flexibility to adapt to changing priorities and work in a fast‑paced environment.
• Previous experience working within GP practice.
• GCSEs in English and Maths.
• 27 days annual leave (pro‑rated) plus 8 bank holidays (pro‑rated).
• Enhanced family leave.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.