Front Desk, Sports​/Fitness​/Wellness

Overview

IF YOU’RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU’RE AT THE RIGHT PLACE. At Safe Splash, we believe swimming is a life skill®. Our curriculum has been developed by a team of world-class swimmers with over 30 years of teaching experience. We teach water safety and aim to build confidence in the water that translates to all parts of your swimmer’s life.

Love working with kids? Want to wear your flip-flops to work? We are actively recruiting professional individuals who will help us uphold the best customer experience at our schools across the nation. Join our swim family and help enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming.

We are invested in helping you be the best you can be in and out of the water.

Reports to: Assistant General Manager/Manager on Duty

Description:

Serves clients and visitors by greeting, welcoming, and directing them appropriately; helps keep appointments running on-time; maintains office operations by receiving and distributing communications; maintaining supplies and equipment; maintains facility appearance and cleanliness.

• Welcomes visitors and clients by greeting them, in person or on the telephone; answering or referring inquiries.
• Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.
• Maintains safe and clean reception area and lobby, including restrooms, by complying with procedures, rules, and regulations.
• Maintains client accounts by recording accurate and up-to-date information, takes client payment when necessary; scheduling classes and appointments.
• Assists clients with retail merchandise; is knowledgeable of all retail products and information; manages retail sales.
• Maintains supplies by checking stock to determine inventory levels; anticipating requirements; verifying receipt; stocking items; delivering supplies to work stations.
• Prepares and tracks donations to non-profit organizations.
• Schedules, promotes and participates in special events, and keeps all client communications updated, and visibly posted in public areas of lobby.
• Complies with employment expectations; makes appropriate adjustments when requested by management, including evaluation feedback; upholds standards of all signed contracts.
• Contributes to team effort by accomplishing related results as needed.
• Updates job knowledge by participating in educational opportunities.

• Happy and professional disposition; hospitable and caring
• Exceptional customer service focus: deliver quality experience, can handle pressure of customer escalations
• Strong communication skills including telephone, verbal and written communication, and listening
• Experience with computer scheduling software
• Experience using spreadsheets and word processing software such as Microsoft Windows
• Outstanding multi-tasking abilities: able to handle and coordinate multiple schedules; keep swim instructors and customers on time; answer phone lines; etc.
• Dependable and flexible schedule: will be required to work some evenings and weekends
• Preferred qualifications:
  • Swim Lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression
  • CPR & First Aid Certified

Front Desk staff are required to wear Safe Splash uniforms which include a white Safe Splash t-shirt and royal blue shorts. Safe Splash will provide one (1) t-shirt per calendar year per employee. Additional uniforms must be purchased by the employee from Safe Splash at or below cost. The uniform must be maintained in a clean, professional manner. If a supervisor determines an employee’s uniform is inappropriate, they may require the employee to purchase an additional uniform.

If a uniform is not worn during assigned hours a supervisor may require you to wear it or face consequences.

3-30 hours per week

Commensurate with experience and skills

• Great Pay
• Flexible Schedules
• Work/Life Balance