Associate Manager, Menu Design and Development

Associate Manager, Menu Design and Development

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About Spot On We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh
* t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
• Rated top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, Spot On is the place for you.

We are looking for an associate manager, menu design and development!

The Associate Manager, Menu Design & Development is responsible for supporting team operations and overseeing day-to-day activities within their functional area. This role ensures that team goals are met, processes are executed efficiently, and work aligns with organizational standards. The Associate Manager, Menu Design & Development acts as a bridge between frontline employees and senior management, fostering team development, coaching, and engagement.

The Associate Manager, Menu Design & Development leads a team of specialists responsible for building client menus in the Spot On Restaurant POS system. This role ensures accurate, timely, and high-quality menu configurations while maintaining alignment with established processes and best practices. Acting as the primary escalation point, the Associate Manager provides guidance, coaching, and support to the team, drives quality assurance, and identifies opportunities to improve workflows.

Partnering with the Manager, Menu Design & Development, this role ensures smooth client onboarding, optimized restaurant operations, and successful POS deployments that support both internal team efficiency and long-term client success.

Team Supervision & Support

• Lead and coach a small team of specialists, providing guidance, feedback, and professional development.
• Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery.
• Oversee day-to-day operations to ensure timely delivery of team objectives.
• Serve as the primary escalation point for technical or process-related issues.
• Prepare reports and updates on team performance metrics for senior management.
• Participate in hiring, onboarding, and training of new team members.

Client Coordination & Communication

• Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status.
• Maintain professional, solution-oriented communication to foster positive client relationships.
• Coordinate timelines across teams and functions to ensure initiatives and deliverables are completed on schedule.

Project Coordination

• Track progress, ensuring milestones and deadlines are met.
• Report project status, risks, and dependencies to the leadership.
• Identify process inefficiencies and recommend improvements to enhance workflow efficiency and effectiveness.
• Collaborate with cross-functional teams to resolve issues and drive project completion.

Training & Quality Assurance

• Conduct quality checks to maintain consistency and adherence to standards.
• Promote team efficiency through ongoing process improvements and knowledge sharing.
• Support onboarding and training of new team members, sharing best practices.
• Hold the team accountable for following documented processes:
  Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists.

Menu Design & Development Oversight

• Oversee and approve menu builds to ensure accuracy, quality, and compliance with client specifications.
• Support team members in configuring and customizing menus within the Spot On POS system.
• Troubleshoot and resolve complex…