Director, Quality Assurance

Job Title

Director, Quality Assurance – Quest Diagnostics

Royal Oak, MI (Onsite)

Address: 3601 W 13 Mile Rd, Royal Oak, MI

Travel: 26‑50% within MI

30 Hospital Laboratories (Corewell Health)

Ensures consistency with laboratory requirements, oversees quality assessment programs, and manages compliance with CLIA, state regulations, CAP, and other accrediting agencies.

• Oversee performance of all clinical labs and regional reference labs.
• Provide technical analysis of QA/QC results per CLIA, CAP, and state standards.
• Audit QA/QC systems, formulate corrective actions, and track progress.
• Collaborate with regional medical director and administrators to implement new quality systems.
• Develop objectives with Lab Operations to maximize test reliability and minimize cost.
• Apply quality‑management tools across pre‑analytical, analytical, and post‑analytical processes.
• Monitor QA goals and standards per state, federal, and local regulations.
• Lead quality processes for the West Region under the regional medical director.
• Ensure accountability of all Quest sites, including RRLs, for quality processes.
• Ensure all regional sites obtain and retain appropriate licenses and accreditation.
• Coach, mentor, and motivate direct reports (20 people).

• Develop auditing process for all regional sites to satisfy state, federal, local, and CAP requirements.
• Work with local RRL and QA managers, medical directors, HR, and regional VPs to ensure appropriate licensing and accreditation.

• Ten years of successful employment in a QA role.
• Experience in quality assurance, statistical QC, and laboratory regulations/accreditation.
• Experience managing complex programs with measurable outcomes.
• 5+ years hands‑on experience as a medical technologist.
• Minimum five years of management experience.
• Demonstrated success motivating teams to reach objectives.

• Leadership and change management.
• Analytical and business software skills.
• Collaboration and interpersonal communication.
• Strong writing and composition.
• Influencing skills.
• Knowledge of clinical lab operations.
• Quality improvement skills and quality tools.
• Project management and organization.
• People management and multitasking.

Bachelor’s Degree (Required)

Master’s Degree (Preferred)

Quest Diagnostics honors service members and encourages veterans to apply.

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.