Customer Assistant - Visual Merchandising- Leamington Shopping Park

Work Pattern

Monday 15:00-21:00
Tuesday 15:00-21:00
Wednesday 16:00-22:00
Saturday 14:00-20:00

• To deliver a great shopping experience for customers, putting customers before tasks every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver 'best in town' standards
• Serve and sell across all channels brilliantly well
• Be the voice of the customer to help us continually improve

• Dress and style mannequins to agreed standard each launch and throughout the season as required
• Deliver seasonal window implementation
• Deliver 'best in town' standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
• Work alongside C&H colleagues to ensure correct implementation of POS each season
• Serve customers efficiently and brilliantly well - on the shop floor and at service points
• Utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand store priorities and their role
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

• Understand how M&S operates, its strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for it regularly
• Set performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo
• Effective at communicating intentions; ensures communication is clear and simple
• In control of own reactions and considers how to share perspective to create better reactions for team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and establishing connections with people

• Comprehensive styling skills applicable across in-store visual elements and windows
• Strong knowledge of visual merchandising principles
• Contribution to store sales and cost control
• Work across the store to get things done right the first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up‑to‑date knowledge of the commercial operation and basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adaptable to change

• Customers
• Colleagues
• Store Leadership
• BIG