ICT Service Desk Analyst

We are looking for a passionate and dedicated ICT Service Desk Analyst to provide a friendly, customer focused ICT Service Desk facility and technical support service. This important role is responsible for ensuring all issues raised are logged, prioritised and, wherever possible, resolved first time. The successful applicant will demonstrate an enthusiastic attitude to their work and to working with others to resolve problems.

If you can think on your feet, are good at troubleshooting and enjoy problem solving then this is the perfect opportunity for you.,

• Provide clear advice and remote assistance to help users resolve issues themselves and reduce repeat problems.
• Accurately log, prioritise, and assign service desk incidents, following ICT policies and procedures.
• Explain technical information in plain language, and manage user account changes correctly.

As a growing company, Innovate has a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. Innovate has a commitment to develop staff and provide a supportive work life balance. At Innovate, we are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We recognise the benefits of transferable skills and a desire to learn.

We encourage anyone who is interested in this role to get in touch, even if you do not meet all stated criteria.

• Employee Assistance Programme
• Vivup staff benefits platform
• Enhanced maternity pay
• Generous annual leave package
• Flexible working
• Access to staff networks
• Volunteer leave
• Long service recognition scheme
• Buy and sell annual leave option