Spa Receptionist

We’re proud winners of the AA Small Hotel Group of the year 2024‑25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence.

As Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door. Whether they visit the gym, are a regular spa guest, or have a day/stay of relaxation and spa pampering planned, it’s your warm and friendly greeting that sets the tone for their experience.

You’ll take treatment bookings and payments, answer membership and treatment enquiries, and work closely with the therapy team to keep the spa running smoothly. You’ll also support your manager in maximising revenue through proactive product sales and careful treatment diary management, and provide information on hotel services, helping guests unwind during their stay.

• Well presented, confident, with natural people skills.
• Tech savvy, able to manage bookings within our ‘prem spa’ booking engine.
• Direct experience in a hotel or spa environment is preferable, though a strong ability to provide great service and build rapport with guests is more important.

The ideal candidate must be able to work flexible hours, including regular weekends and bank holidays.

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips:
  Fairly shared service charge/gratuities, all paid on the second paydate of the month.
• Discounts & Perks:
  Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Center:
  Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans:
  Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting:
  Cycle‑to‑Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks:
  Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub:
  Our reward and recognition platform for peer‑to‑peer cards, monetary rewards, Employee of the Month, and long‑service vouchers.
• Genuine Wellbeing Support:
  We’re here to support your financial, mental, and physical wellbeing via our supportive teams and Hospitality Action.
• Employee Comm’s:
  Stay connected through Eden Engage for all the latest team news.
• Grow with Eden:
  Develop through apprenticeships and leadership programmes like RISE & THRIVE.
• Family‑Friendly Policies:
  Enhanced leave and return‑to‑work financial support for life’s key moments.
• Everyday Essentials:
  Free parking, meals on duty, uniform provided and a footwear allowance.

We work together to create a truly inclusive workplace, where your voice matters and real change happens.

• Your Voice Matters:
  Regular surveys that value your input.
• Real Action: “You said, we did”—because we listen and respond.
• Sustainability Focus:
  Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including under‑represented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values‑led, award‑winning employer.

Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople