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Resident Liaison Officer

Job in Leamington Spa, Royal Leamington Spa, Warwickshire, CV311, England, UK
Listing for: PSR Solutions
Contract position
Listed on 2026-03-02
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 19.05 GBP Hourly GBP 19.05 HOUR
Job Description & How to Apply Below
Location: Leamington Spa

PSR solutions are recruiting for a Resident Liaison Officer (RLO) to work on a construction site in Coventry on behalf of our client who has a nationwide presence.

RLO roles and responsibilities:

  • Experienced in delivering a full resident and customer care service to residents impacted upon refurbishment projects.
  • Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised.
  • Responsible for collation of resident information packs and administration of customer records, KPI's etc.
  • Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships.
  • Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day.
  • Willingness to support and promote the company and its activities at open days and community engagement events.

RLO requirements:

  • 2 x references from a previous RLO position
  • SSSTS

RLO Benefits

  • Weekly pay
  • Monday to Friday

If you are interested in this RLO role or would like more information, please contact the Trades and Labour team at PSR Solutions.

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