Business Travel Consultant

We are currently recruiting for an experienced Business Travel Consultant to join our expanding operations team. This role is ideally based on a hybrid working pattern (3 days in the office and 2 days at home) after an initial probationary/training period.

• Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.
• Process E tickets and other required travel documentation in accordance with client profiles.
• Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.
• Give clients accurate information pertaining to their planned itinerary.
• Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.
• Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc.
• Confirm all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines.
• Good written communication skills as job role is predominately email based.
• Good Active Listener

• Confident
• Personable
• Able to quickly build trust
• Ambition & drive to do the best
• Proactive
• Adaptable
• Ability to think calmly & laterally

Able to work between hours of 8am – 6pm – on a rota basis

Able to attend out-of-hours training/presentations

Some bank holiday work may be required

Home workers – Monthly Office visits

• Put customers first and deliver the best possible service at all times.
• Adhere to all relevant policies, operating procedures and standards at all times.
• Attend staff meetings and training sessions as required.
• Always work with due care and attention to ensure the personal safety of yourself and others.
• Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
• Build and update travelers’ profiles so that their needs and requirements can be met as accurately as possible (offline).
• Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate, for Example Lime, E-Global.
• Ensure that the profile and booking systems are 100% accurate and up to date all the time.
• Monitor and Action personal and Team Queues
• Ensure that all tickets are issued within specified deadlines.
• Calculate and process refunds within 24 hours of a cancellation.
• Arranging hotel billbacks.
• Rail refunds and enquiries
• Give training, advice and support to new members of staff.