Information Technology; IT Support Coordinator II - North Dallas, Tx
Listed on 2026-01-12
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Information Technology (IT) Support Coordinator II - North Dallas, Tx
Texas Oncology is inviting applications for the IT Support Coordinator II position. The role is based in North Dallas, TX and supports our Midtown locations. The position entails regular travel and a schedule Monday‑Friday 8:30 am‑5:00 pm with occasional Saturdays.
OverviewThe IT Support Coordinator assists with computer system operations, including troubleshooting, maintenance, hardware ordering, shipping, and hardware/software installation. The role also provides network and end‑user support, handles vendor contacts, and supports compliance with the US Oncology Compliance Program.
Responsibilities- Assists in answering calls from end users.
- Documents and maintains records of end‑user issues, network issues, support and vendor communications, and hardware/software orders and shipping.
- Troubleshoots basic end‑user questions and problems.
- Provides basic user support as needed.
- Assists supervisor in the maintenance of network systems, servers and workstations; installation of software and hardware; and troubleshooting of server and network problems.
- Sets up and deletes user IDs and passwords in practice management systems and submits requests to the corporate office for user accounts in file server and e‑mail systems.
- Assists Business Office in running reports and updating fee schedules and insurance profiles.
- Associate’s Degree in Information Technology, related field, or equivalent work experience.
- At least 2 years of experience in a desktop support role (strongly preferred).
- Prior computer networking experience preferred.
- A+ certification and MCP in Microsoft Office strongly preferred.
- Strong communication and customer service skills.
Employee is regularly required to sit, use hands to finger, handle, or feel, occasionally stand, walk, reach, and lift or move up to 50 lb. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of this job.
Work EnvironmentThe job is performed in an office environment requiring frequent interaction with practice management and staff.
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