Program Specialist - Hybrid in Round Rock TX

Overview

Ria Health is seeking a self-driven and motivated Program Specialist to join our Enrollment Center team. The Enrollment Center is the face of Ria Health to new prospects, and you will report directly to the Enrollment Center Manager. As a Program Specialist, your primary responsibility is to engage with prospects, actively listen to their needs, and explain how Ria Health’s services can help them achieve a better relationship with alcohol.

This is a sales-driven role with the expectation of consistently meeting monthly enrollment targets.

This is a hybrid role based out of our Round Rock, TX office, with 2–3 in-office days per week. This position follows a Wednesday–Sunday schedule
, with regular days off on Monday and Tuesday
. Work hours are 11:00 a.m. to 8:00 p.m. CST
. This later shift is a great fit for individuals who prefer to start their day later or want the flexibility to add something else to their mornings.

• Experience in Education, Sales, or a relevant field:
  Ability to connect with potential patients and drive enrollment outcomes through both inbound and outbound calls.
• 1-3 years of experience in customer service, healthcare/patient care, customer engagement, or enrollment. Previous experience in sales or enrollment is preferred.
• Polished and professional communication:
  Ability to build rapport and trust with potential patients quickly, engaging with them in a clear, empathetic, and professional manner.
• Tech-savvy:
  Comfortable using various computer applications and systems (Salesforce, Google Suite, and others).
• Passion for healthcare and technology:
  Flexible, naturally curious, and driven to find solutions to company challenges, particularly in the tech/healthcare industry.
• Commitment to HIPAA Compliance:
  Acknowledges and agrees to abide by Ria Health’s policies to protect patient information and privacy.

• Conduct discovery calls:
  Engage with prospects to determine if Ria Health’s telehealth AUD treatment is the right fit, addressing both financial and programmatic objections.
• Manage insurance eligibility:
  Collect and determine insurance eligibility, collaborating with the Verifications Specialist to process eligibility requests before scheduled calls.
• Guide prospects through enrollment:
  Assist prospects through the enrollment process, referring those who aren’t eligible to alternative resources, and ensuring the highest point of intent is captured.
• Sales-driven results:
  Meet monthly enrollment targets with a focus on conversion rates, setting realistic expectations and simplifying the decision-making process for prospects.
• Track interactions:
  Record all customer interactions in Salesforce CRM, ensuring data is accurate and up-to-date.
• Provide feedback:
  Work closely with the Enrollment team to identify areas of improvement, suggesting and implementing scalable processes.
• Collaborate across teams:
  Work independently while providing support and feedback to team members, attending meetings, and collaborating professionally with other departments.
• Proactively solve challenges:
  Demonstrate the ability to independently identify challenges and take action to resolve them.
• Other duties assigned by manager.

• Build trust:
  Establish rapport with prospects through active listening, providing helpful information, and creating a positive experience.
• Simplify decision-making:
  Help prospects make informed decisions by clearly explaining the program and setting realistic expectations.
• Achieve enrollment goals:
  Consistently meet or exceed monthly enrollment targets, focusing on high-quality conversions.
• Performance metrics:
  Receive weekly feedback on key metrics, including NPS, conversion rates, average talk time, accuracy, and calls accepted/completed per day.

This position offers an hourly base plus the opportunity to earn uncapped commissions monthly. If you are passionate about helping others improve their relationship with alcohol and have the drive to meet goals, we would love to have you join our team.

• Join a team of Mission driven professionals dedicated to offering a next-generation solution in the treatment of heavy alcohol use and…