Retail Supervisor

Overview

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple:
Lead with Love
. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Retail Supervisor

Kalahari Resorts & Conventions is seeking a Retail Supervisor
. In this role, you will be responsible for assisting the director, operations manager and assistant manager in control of all aspects of the retail department within the resort. The supervisor will be familiar with all store layouts and will help maintain the visual presence, service standards and cleanliness for all locations but will have a primary focus on a delegated store as the core responsibility.

As part of our leadership team, you’ll embody our Promise to Lead with Love
—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll ensure smooth daily operations, exceptional service, and a welcoming shopping environment. At the same time, you’ll support associates through coaching and leadership, helping the team feel confident, motivated, and guest-focused.

• In charge of training and guiding all retail team members.
• Ensure a wide variety of items are available for the guests to purchase and that store shelves are fully stocked.
• Assist with challenging associates to be friendly and to provide suggestions to guests and associates shopping.
• Ensure that all retail outlets are kept clean, orderly, well lit, with creative displays to attract customers. Includes but is not limited to decorating for the holidays.
• Assist in achieving sales revenue goals on a monthly basis.

• 2 years experience supervising or working in a hotel, resort, sales or retail environment is helpful.
• A leadership style rooted in collaboration, respect, and service to others.
• A good knowledge of computers and register systems is ideal.
• Maintain a high-energy level to be able to be in a stationary position throughout the day on the retail/sales floor.

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

At Kalahari, we believe the best leaders Lead with Love
—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.