Sales Support Associate II Round Rock, TX

Sales Support Associate II (23-29 hrs/wk)

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency. Below are key duties organized by operational zone.

• Greet customers with a smile, eye contact, and offer your name.
• Interact genuinely and naturally with each customer.
• Read cues to determine customers’ needs.
• Capture email or name where permitted by law.
• Maintain accuracy when operating POS.
• Keep the cash wrap organized and clean.
• Suggest multiple add‑ons and sell gift cards.
• Adhere to Coach policy when handling cash and POS media.
• Thank the customer sincerely and provide a reason to return.
• Represent the Coach brand appropriately.

• Receive shipment and transfers.
• Notify Store Management when new product arrives.
• Scan cartons or transfers, verifying store information is correct.
• Communicate all discrepancies to Store Management.
• Process shipment or transfers per Coach standards and time frames.
• Organize and clean the stockroom daily; include off‑site or remote warehouse as applicable.
• Shift or organize product in the stockroom, reacting to sell through and make room for new product.
• Manage stock levels and product ownership in back‑of‑house and sales floor.
• Prepare and conduct regular cycle counts as directed.
• Participate in store physical inventory counts as scheduled.
• Maintain Company Loss Prevention standards.

• Regularly analyze the sales floor to assess replenishment needs.
• Replenish sales floor or assigned zone.
• React to sell through and execute visual merchandising needs.
• Support sales floor activities as directed.
• Communicate information about price points, features/benefits, color and stock availability to customers.
• Respond to customer requests confidently; partner with sales team or Store Management when needed.
• Maintain housekeeping standards.

• Experience: 1–3 years of previous retail experience (cashier/stock/​sales), preferably in a luxury retail service environment. Current knowledge of fashion trends and marketplace competition.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), use of walkie‑talkie, and ability to read price and product release sheets.
• Physical: Ability to work at a fast pace; lift and carry up to 25 pounds frequently and up to 50 pounds sometimes; maneuver between sales floor, shelves, and stockroom.
• Schedule: Flexible for nights, weekends, holidays, and high‑traffic sales days.

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative action employer. All employment decisions are made without regard to age, sex, sexual orientation, gender identity, race, ethnicity, national origin, disability, or any other legally protected basis.

Base Pay Range: $15.00 to $19.00 per hour.

Eligible employees receive health benefits (medical, dental, vision), life and disability insurance, a 401(k) savings plan, paid time off, and employee discounts. Additional incentive compensation may be offered. For detailed information, please refer to the company benefits portal.