Sales Support Associate

Overview

Base pay range: $15.00/hr - $19.00/hr

Coach is a global fashion house founded in New York in 1941. The Sales Support Associate role is an integral part of the store’s overall success and efficiency; it requires direct attention to our brand commitment when servicing customers. You will interact with customers at the cash wrap and maintain a well-organized sales floor, ensuring accurate and effective work from receipt of product through the point of sale.

• Cash Wrap: greet customers, read cues, conduct email/name capture where permitted by law, maintain POS accuracy, keep cash wrap clean, suggest add-ons and gift cards, ensure cash and POS media compliance with Coach policy, and thank customers to encourage repeat visits.
• Stockroom / Warehouse: receive shipments/transfers, notify management on arrivals, scan cartons/transfers, communicate discrepancies, process shipments per Coach standards, organize stockroom daily (including offsite/remote warehouse as applicable), manage stock levels, and participate in regular cycle counts and store inventories.
• Sales Floor: monitor replenishment needs, replenish zone, execute visual merchandising, support floor activities, communicate product features and availability, respond to customer requests, and maintain housekeeping standards.

Core Competencies for All Employees
Drive For Results;
Customer Focus;
Creativity;
Interpersonal Savvy;
Learning on the Fly;
Perseverance;
Dealing with Ambiguity.

• Experience:
  
  1-3 years in retail (cashier/stock/sales), preferably in a luxury retail environment; knowledge of fashion trends and marketplace competition.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS, Internet), use of walkie talkie, ability to read price and product release sheets.
• Physical:
  Fast-paced work ability; effective communication; ability to move around the sales floor, stock room, and shelves; ability to climb, bend, kneel; frequently lift/carry up to 25 pounds and up to 50 pounds for product/shipment handling.
• Schedule:
  
  Flexible availability including nights, weekends, and holidays with high retail traffic as applicable.

General description of benefits includes health, life and disability insurance; 401(k) plan; paid time off for wellness and vacations; product discounts and incentive compensation. Tapestry, Inc. is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and do not consider protected characteristics as defined by law. Visit Coach at

Americans With Disabilities Act (ADA):
Reasonable accommodations are available. For accommodation requests, contact Tapestry People Services at or e

Note:

This document serves as a sample of duties and responsibilities and is not exhaustive.

Location note:
Round Rock, TX. Referrals increase your chances of interviewing. Job listings may include additional roles such as Seasonal Retail Sales Associate and other opportunities within Retail Apparel and Fashion.