Team Lead, Retail

Lens Crafters – Team Lead

Requisition : 912204
Store #: 003211 Lens Crafters
Position: Full-Time

Lens Crafters is a place for visionaries. We have a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight; quality care helps us see the joy in life. We are committed to taking care of our customers and staff so they can bring the best quality experience to our patients and customers.

The Team Lead creates exceptional value for customers and patients by delivering exceptional customer service. They ensure customers and patients are always delighted and assist in the achievement of store success by managing key optical and lab processes and systems to exceptional results.

• Retail
  • Ensure the Lens Crafters team provides unsurpassed customer service.
  • Be proactive, solution-driven, perform accurate execution and maintain product knowledge.
  • Assist customers with selections, provide recommendations, and assist sales associates.
  • Serve as a responsible alternate store key holder.
• Lab (if applicable)
  • Custom fit glasses and precisely place prescriptions in lenses.
  • Work with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology.
  • Ensure finished eyewear meets optical standards and customer requirements.
  • Create a safe working environment for all, demonstrating safe work practices.
  • Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems.

• High school diploma or GED.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash registers, computers, and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

• State licensure (if applicable) or ABO Certification in non‑licensed states.
• Lens Crafters Final Eyewear Inspector Certification.
• Lens Crafters Quality, Fitting & Adjusting Program certification.
• Optical machinery/instruments experience.
• Customer service experience.
• Accu Fit Digital Measurement System certification.
• Knowledge of current store merchandise and lens options.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law.

Native Americans in the U.S. receive preference in accordance with Tribal Law.

To request a reasonable accommodation, contact the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 or email HRC

For more information, you can refer to the job  and contact our recruiting team.