Technical Support Representative ; TSR

Job Title:

Technical Support Representative I (TSR1) – Building Automation

Location:

Round Rock, TX 78665

Type: 4‑month Contract-to-Hire

Pay: $21–$23/hr (based on experience)

Work Environment:
Fully on‑site

Pre‑Employment Requirement:
Must be willing to submit to background AND drug screening

We’re seeking a Technical Support Representative I (TSR1) who can triage and troubleshoot issues within commercial building automation, HVAC controls, and energy management environments. This role supports live building operations by handling real‑time technical diagnostics, navigating structured ticket queues, and making SLA‑driven decisions.

Ideal candidates bring a mix of technical troubleshooting, systems thinking, and operations support experience —not just general call center or desktop support.

• Perform first‑level troubleshooting for building automation systems (BAS), HVAC controls, lighting controls, and EMS platforms
• Diagnose alarms, device offline issues, connectivity failures, schedule/setpoint issues, or sensor/point discrepancies
• Manage structured ticket queues, including creation, triage, prioritization, and closure
• Make dispatch decisions based on SLAs, site impact, and technical assessment
• Communicate with subcontractors, internal teams, and facility contacts regarding status, resolution steps, and escalations
• Document diagnostics, actions, and outcomes with clarity and accuracy
• Assist with system updates, portal maintenance, and operational support tasks as needed

• High School Diploma or GED
• 1+ year of experience in technical support, building systems support, controls/HVAC troubleshooting, facilities operations, or related environments
• Strong technical diagnostic skills beyond basic desktop support
• Ability to interpret device alarms, connectivity issues, schedules, or control settings
• Familiarity with ticketing systems, dashboards, or queue‑based environments
• Excel/Outlook proficiency

• Exposure to BAS, EMS, HVAC controls, lighting controls, Niagara/Tridium, BACnet, Modbus, JCI Metasys, Siemens Desigo, Schneider Eco Struxure, Honeywell WEBs, Distech
• Experience in facility operations, building automation, mechanical/electrical service, or energy management
• Working within SLA‑driven operational environments

• Stable career path into controls, energy management, or smart building operations
• Full benefits upon conversion, including 401(k) with match
• Technical career growth in a rapidly expanding field

This is a Contract to Hire position based out of Round Rock, TX.

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Mar 4, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.