Bilingual Call Center Representative

Overview

We are currently seeking a Bilingual Call Center Customer Service Representative to join our team!

Hourly pay for this position is $21 per hour with annual bonus potential of up to $2,500.

WHY WORK FOR US?

We are a people-oriented business that is committed to providing superior levels of customer service. We have a comprehensive training program to ensure your success on the team. The customer service representative is tasked with creating an exceptional customer service experience handling a high volume of inbound customer service calls and internal transfers. This role can be a steppingstone to a lifelong career in the automotive industry.

• Enjoy working in a fast-paced customer-oriented environment
• Greet and interact with customers on the phone in a friendly and professional manner
• Handle a high volume of inbound calls and make internal transfers as needed

• Detail oriented and excels in a fast-paced, results-driven environment
• Professional and friendly phone skills
• Ability to multi-task
• Self-motivated, enthusiastic presence in a team environment
• Professional appearance and work ethic

• Excellent customer service skills
• Proficient with Microsoft Office suite (Word, Excel, PowerPoint, etc.)
• Keyboard skills of 50+ wpm
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to deal with standardized situations with only occasional or no variables
• Ability to interact well with a diverse group of people

• Competitive Compensation
• Medical, Dental and Vision
• 401(k) with company match
• Superior Training
• Career Development Programs
• Organizational Stability
• National growth opportunities
• Vacation/Sick & Holiday Benefits

Penske Automotive Group, headquartered in Bloomfield Hills, Michigan, is the world's second largest automotive dealership group. PAG operates 327 retail automotive franchises, representing 42 different brands, and 26 collision repair centers.

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry...

apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

• Position Type/Expected Hours of Work: Standard Business Hours with the ability to work nights, weekends, and holidays as required for this position
• Required
  
  Education and Experience:
  
  High School Diploma or equivalent; and six months to one year of related experience and/or training; or equivalent combination of education and experience
• Preferred
  
  Education and Experience:
  
  High School Diploma or equivalent; and one to two years of related experience and/or training in a customer service or receptionist or similar position. One year prior experience in a dealership; or equivalent combination of education and experience

EEO Statement: Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.