Building Service Coordinator; BSC

Overview

JLL empowers you to shape a brighter way
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Building Services Coordinator (BSC) – JLL

What this job involves:

Join our team as a Building Services Coordinator, where you ll serve as the welcoming face and primary point of contact for employees, guests, and service partners at Dell s corporate campus. This highly visible, client-facing role combines hospitality excellence with facilities coordination to create exceptional workplace experiences. You ll manage building service requests, provide lobby support, guide visitors through security protocols, and ensure seamless daily operations.

Working closely with our Facilities Manager and onsite teams, you ll help maintain high service standards while supporting performance against key metrics across a dynamic, high-activity portfolio.

What your day-to-day will look like:

• Serve as the primary point of contact for employee and guest inquiries, providing professional, hospitality-forward assistance
• Coordinate building services including janitorial, conference room support, parking, deliveries, and general workplace services
• Support security protocols by assisting with badging guidance and visitor access processes in accordance with Dell policies
• Track service requests through completion, provide status updates, and ensure satisfactory resolution with quality follow-through
• Interface with service partners and vendors to support timely execution and maintain consistent service quality
• Maintain accurate service logs, documentation, and reporting to support SLA/KPI performance and audit readiness
• Collaborate effectively with cross-functional teams while providing coverage support across the BSC portfolio as needed.

Required Qualifications:

• High School Diploma or equivalent
• 1-3 years of experience in corporate facilities support, reception/administrative support, hospitality, customer service, or vendor coordination
• Strong customer service skills with professional presence and service recovery mindset
• Excellent organizational skills and ability to manage multiple priorities in fast-paced environments
• Strong verbal and written communication skills for all management levels
• Proficiency in Microsoft Office Suite (Teams, Outlook, Excel, Word, PowerPoint, One Note)

Preferred Qualifications:

• Professional certificate or Associate Degree
• Experience in corporate office environments with Dell or similar technology companies
• Familiarity with facilities management systems and service coordination platforms
• Experience with security protocols and visitor management systems

Round Rock, TX

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

On-site – Round Rock, TX

If this job description resonates with you, we encourage you to apply, even if you don t meet all the requirements. We re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for…