IT Support specialist

Your Role

IT Support Specialist
, part-time, you will provide direct technical support to our CTO and executive team. You’ll be the first point of contact for IT-related issues, ensuring smooth, secure, and efficient operation of devices, software, and access. This role combines hands‑on troubleshooting with proactive maintenance and process improvement, contributing to a stable IT environment in a fast‑growing fintech company.

• Provide daily IT support to the CTO and executive team (hardware, software, connectivity).
• Manage executive devices: setup, updates, backups, and endpoint security.
• Handle onboarding/offboarding: account creation, access rights, licensing, and device provisioning.
• Maintain CTO‑specific tools: calendar integrations, secure file sharing, video conferencing, and travel‑related IT.
• Monitor and resolve incidents via ticketing systems (e.g., Jira, Zendesk).
• Perform basic security checks: MFA, password resets, phishing awareness, and vulnerability patching.
• Document recurring issues, runbooks, and self‑service guides.
• Participate in limited on‑call rotation (outside business hours).
• Collaborate with Dev Ops for escalations related to infrastructure or cloud services.
• Continuously improve support processes and user experience.

• 1–2 years of experience in an IT support role or relevant IT education.
• Strong knowledge of Windows/macOS, Office 365/Google Workspace, VPNs, and basic networking.
• Experience with MDM tools (Intune, Jamf, Mosyle) and endpoint protection.
• Basic understanding of cloud platforms (AWS, Azure, GCP) and IAM.
• Strong troubleshooting skills and experience with remote support tools.
• Excellent communication skills in both Dutch and English.
• Customer‑focused mindset with a VIP/executive support approach.
• Flexible availability (morning/evening shifts possible).

• Certifications:
  
  CompTIA A+, ITIL Foundation, Microsoft 365 Certified.
• Experience with ticketing systems (Jira, Service Now, Freshdesk).
• Basic scripting (Power Shell, Bash) for automation.
• Knowledge of GDPR and secure communication tools (e.g., Signal).
• Experience in a scale‑up or fintech environment.

• Competitive salary based on experience: €24–30k per year fulltime
• Up to €300 to invest in tools that improve your workflow (headphones, keyboards, etc.)
• 25 vacation days
• Participation in our share certificate program
• Travel reimbursement or an NS Business Card for your commute
• Opportunities for hybrid work, though in‑person collaboration is highly valued
• Paid training and learning resources to keep your skills sharp and up to date
• A fully stocked pantry and fridge at the office, with meals, snacks, and drinks included
• Discounted access to Urban Sports Club and Lease Bike plans

To apply, please fill in the form below. For questions about the job opening, your application, or Blockrise, please contact  or call . We expect to get back to you within one working day. We consider every application regardless of your background and beliefs. After an introduction, an assignment may be part of the application process. Please note that by submitting your application, Blockrise (in accordance with our Privacy Policy) obtains permission to request, store, and process your application data for the purpose of considering employment.

We will delete your application data within 30 days when your application is no longer under consideration. Unsolicited recruitment:
We do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited CVs.

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