Customer Service Coordinator – Supply Chain

Company

Description:

Our client is a leading organization known for delivering exceptional customer service and efficient order fulfillment across both domestic and export markets. They emphasize strong relationships with customers and internal teams to ensure smooth operations and customer satisfaction.

We are looking for a Customer Service Coordinator to join as an Account Specialist. This role involves managing customer accounts, processing orders, coordinating logistics, and ensuring accurate invoicing. You will act as a vital point of contact, resolving customer inquiries and supporting the order fulfillment process on both local and international levels.

• Provide exceptional service by promptly addressing customer requests and inquiries
• Process orders, verify product availability, and manage transportation and delivery logistics
• Ensure accurate invoicing and maintain customer data in SAP
• Collaborate with internal teams (Planning, Sales, Business, Supply Chain) to optimize service delivery
• Build and maintain strong relationships with key stakeholders including customers, planners, and internal teams
• Support various business areas as needed to ensure smooth operations
• Uphold company policies, standards, and work ethics
• Continuously enhance operational knowledge and improve service quality
• Identify and resolve customer service or process-related issues effectively

• College degree or equivalent experience
• 1-2 years of experience in customer service or supply chain roles
• Proficiency in SAP and MS Office
• Fluency in English (additional languages are a plus)

If you are interested and want to apply, please submit your application via the apply button below and contact me.