Branch Operator

Davies Turner has an exciting opportunity for a Branch Operator to join their Ocean team in Rotherham.

Location:

Rotherham, S62 6NU

Salary:
Dependent on experience plus benefits

Hours:

09:00 – 17:30 Monday to Friday

Davies Turner PLC is a British-based multimodal freight forwarder specialising in logistics, e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK, we manage freight from around the world by road, rail, air and oceans. Founded in 1870, the family-owned business runs 19 branches across the UK and has a turnover in excess of £225 million, rapidly growing with nearly 1,000 colleagues.

Process and administer all branch imports/exports, complying with all necessary controls, HMC formalities and procedures, whilst maintaining a high standard of customer care at all times.

• Offer a high standard of customer service to both internal and external customers.
• Collate all necessary information, ensuring all jobs are correctly and accurately processed and profitably charged out.
• Maintain control of jobs through effective liaison with colleagues, overseas correspondents, hauliers and customers and ‘order progressing' when required.
• Provide and follow up quotations with customers as required, maximizing shipment profitability.
• Demonstrate knowledge and understanding of customs regulations and dangerous goods rules, adhere to these procedures and provide advice on specific country requirements to customers when necessary.
• Liaise with customs staff when required, providing accurate information to ensure imports are quickly cleared, in accordance with customer's requirements.
• Build and maintain effective business relationships with colleagues throughout the business, working closely with the Warehouse regarding loading and off-loading instructions to ensure customers’ requirements are met.

• Excellent customer care.
• Excellent organisational skills.
• Experience of working in a customer service environment (face to face/over the phone).
• Excellent attention to detail.
• Excellent IT computer skills.
• Experience in transport, logistics or movement of freight.
• Right to work in the UK – we are not able to sponsor work permits.

• Up to 25 days holidays plus bank holidays.
• Life cover.
• Profit-related pay.
• Defined contribution pension scheme.
• Discounted store/shopping benefit scheme.
• Private healthcare.
• Car parking.
• Employee assistance programme.
• Training and upskilling opportunities.
• Some benefits subject to a qualifying period.