Customer Service Support

Job description

Ener Sys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.

With sales and service locations throughout the world, and over 100 years of battery experience, Ener Sys is the power/full solution for stored DC power products.

Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, Ener Sys offers the perfect energy solution.

Daily communication with the sales and service teams. Working with colleagues to provide an excellent customer experience.

• Providing admin support in managing all customer service requirements
• Manage a small number of specific customers to enhance our service provision
• Management of scrap collections from customer sites
• Regular maintenance and check of outstanding service jobs and ensure these are invoiced in a timely manner.
• Provide support and holiday cover for Service Admin, Topping contracts as required.
• Provide support and holiday cover for Customer Service Support, Sales
• Data collection and input of data for service reports
• Creation and management of sales orders in SAP

• Ability to interact and communicate effectively
• Basic Microsoft excel and word skills
• Salesforce (FS360) and SAP experience preferable
• Proven experience in customer service

• Good communication skills and able to liaise with team members and customers
• Experience in sales and service
• Customer-focused mindset
• Ability to work both as part of a team and individually

Ener Sys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.