Broker Business Development Manager, Lombard

Join us as a Broker Business Development Manager in Lombard

• You’ll be acting as a relationship manager for a panel of brokers and working with the marketing teams on our growth strategy
• We’ll look to you to develop productive relationships with brokers to make sure they understand the business proposition and deliver fit for purpose client solutions
• You’ll have a pivotal role as you support the development of the bank and grow accounts to meet our needs and strategy

In this key role, you’ll be acting as a first point of contact for all broker queries, efficiently resolving them and providing high levels of support. As a Broker Business Development Manager, you’ll also collaborate with other teams across the bank to provide a coordinated.

In addition, you’ll also be:

• Coordinating broker conferences, sales activity, communication plans and broker marketing
• Communicating any changes in criteria or product in a timely manner
• Maintaining a strong knowledge and awareness of the products and proposition
• Escalating feedback to the management team for action and supporting the improvement of our customer journey
• Monitoring and progressing enquiries and dealing with breaches and non-compliance payment issues

To excel in this role, it would be advantageous to have experience in managing brokers in a financial services environment. We’re looking for someone who has good relationship and account management skills who can multi-task in a high pressure environment.

Due to the nature of the role, it’s essential that you hold a Diploma in Lending Skills professional qualification or be prepared to work towards this qualification within the first 12 months of taking up the role.

You’ll also demonstrate:

• Strong business awareness and knowledge of commercial banking
• An interest in the wider financial services disruption
• Excellent organisational skills
• Experience of MS Office, PowerPoint and Excel
• Excellent verbal and written communication skills