Sales Consultant

Qualifications

• High school diploma or the equivalent.
• Driver's License

Other

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Physical Requirements

• Move throughout the company facility for most of the shift.
• Spend time outdoors in the weather and elements.
• Spend time indoors in air-conditioned areas.

Sitting, Standing, Walking

• On a regular basis

Bending, Twisting, Stooping, Kneeling, Squatting, Grasping, Pushing, Pulling

• Infrequently

Lifting

• 25 lbs to 50 lbs, infrequently

Reaching, Climbing, Hand/Finger Movement

• Reaching overhead and climbing stairs, infrequently
• Repetitive hand/finger movement, regularly

Expectations

• Conduct all business ethically and professionally.
• Satisfy the transportation needs of vehicle purchasers.
• Sell and deliver a minimum of 10 units per month.
• Assist customers in selecting vehicles, explaining features, and offering test drives.
• Follow dealership procedures for paperwork and customer follow-up.
• Maintain product knowledge and stay current with new offerings.
• Ensure customer satisfaction and proper vehicle delivery.
• Follow up post-delivery and maintain prospect development systems.

Job-Specific Expectations

• Introduce customers to parts, service, F&I, and general merchandise departments.
• Utilize floor time effectively and follow established procedures for warranty and paperwork.
• Develop prospects and demonstrate product advantages.
• Cross-sell accessories, parts, F&I products, and warranties.
• Greet customers promptly, verify qualification, and handle complaints empathetically.
• Ensure consistent customer treatment and conduct transactions courteously.
• Create customer loyalty events during vehicle delivery.
• Use a standardized quotation process and follow up for additional sales.
• Perform pre-delivery inspections and stay current with sales techniques through training.