Legal Assistant- Roswell

Parnall Law Firm, the largest personal injury law firm in New Mexico, is seeking a motivated Legal Assistant to join our growing team. If you're looking for a rewarding career where your work makes a real impact, apply today.

Parnall Law Firm has been named a "Best Place to Work" for six consecutive years and a "Top Workplace" for five consecutive years—awards based on anonymous feedback from our employees collected by an independent organization.

Roswell, NM: 100% In-office work required

$15-$16 per hour

• Comprehensive health, dental, and vision insurance to keep you healthy and supported.
• Life and long-term disability insurance for peace of mind.
• A robust 401(k) plan to help you save for your future.
• Generous paid time off (PTO) and select paid holidays to ensure you have a great work-life balance.
• Opportunities to engage in community outreach, making a real difference in our local area.
• A positive, fulfilling, and supportive work environment where learning and growth are encouraged.
• An annual company goal trip to celebrate our achievements.
• Training provided.

To assist the Case Managers in the Pre-Litigation phase of the legal claim process to move cases along on behalf of clients as efficiently and effectively as possible.

• Attend weekly firm-wide huddle every Monday morning at 8:00
• Attend daily team mini huddle Tuesday through Friday at 8:00 am
• Have status comments entered before weekly OOS meetings
• Attend biweekly meeting with Team Lead to go over individual metrics and goals.
• Opening all UM/UIM claims within 1 day of signed retainer
• Opening all Liability claims within 1 day of receipt of liability information from police report or IPRA
• Send out letters of representation within 24 hours of claims being opened.
• Send out welcome letters within 2 days of being retained by client.
• Obtain client homework, photos, dec pages within 14 days of being retained.
• Obtain insurance dec pages within 14 days of sending out the letter of representation.
• Prepare People Map and background on tort/defendant and client within two days of the case being moved to Prep.
• Ensure overdue tasks never exceed 50.

• Complete all task items in a timely fashion.
• Complete all Case Manager requests accurately and promptly.
• Posting all case information accurately in Smart Advocate.
• Client follow-up calls, as directed by Case Manager.
• Verify adjuster contact information prior to demand being sent out.
• Compiling attachments for demand letters (on disc or multiple online portal uploads) and noting dates in case tab and insurance tabs.
• Making follow up calls to insurance carriers to confirm receipt of demand letters.
• Property address search.
• License info and research.
• Light research or investigation as directed by Case Manager.
• Answer incoming calls via the First Call Group.
• Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape.
• Follow and maintain all firm policies and procedures.

• Excellent communication skills, verbal and written.
• Empathy for our injured clients.
• Confidence and motivation to exceed expectations.
• Professional attire and demeanor.
• Desire to learn, develop, and motivate team members.
• Team player.
• Ability to adapt in a rapidly changing environment.

The ideal candidate will have:

• A strong desire to learn.
• Proficiency in Microsoft Office Suite.
• Team-oriented mindset but able to work independently, managing multiple priorities.
• Availability to work on site Monday-Friday 8:00-5:00.
• Ability to pass a background check.

Comprehensive training will be provided.

Join us at Parnall Law, where your talent can shine, and together we can make a difference! We can't wait to meet you!

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