Information Technology Specialist

Summary

Organizational

Location:

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Field Support Directorate, Southwest, Northeast and West Region. Vacancies are as follows:

• One in Deming or Lordsburg, NM
• One in Columbus, Lordsburg, or Alamogordo NM
• One in Artesia, NM
• One in Boston, MA
• Two in San Francisco, CA

Location Preference:
You may select ONE location where you would be willing to work.

Joining Customs & Border Protection will allow you to use your expertise in Information Technology (IT) principles, concepts and methods to support Information Technology systems and services. This position starts at a salary of $74,678.00 (GS‑11, Step 1) to $ (GS‑12, Step 10) with promotion potential to $116,362 (GS‑12 Step 10). GS Salary:
Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. In this Information Technology Specialist position, you will become a key team member of Homeland Security professionals to provide technology service, implement projects and deploy systems to reduce downtime and maintain operational availability.

• Diagnosing and resolving problems in response to customer reported incidents.
• Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirements.
• Interacting with internal and external stakeholders as the Subject Matter Expert to provide IT guidance and solutions and providing customer training as required.
• Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performance.
• Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices.

You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug‑Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards.

Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties.

Please review further details via the following link. DHS uses E‑Verify, an internet‑based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E‑Verify including your rights and responsibilities. Bargaining Unit:
This is a bargaining unit covered position, represented under the National Treasury Employees Unions – NTEU. For local chapter contact information see Chapter Websites – National Treasury Employees Union – NTEU.

Basic Requirement:
Individuals must have IT‑related experience demonstrating each of the four competencies listed below.

• Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
• Customer Service – Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral…