Senior Small Business Relationship Banker; Riverbend Branch

Overview

Thank you for your interest in a career ions believes associates deserve more than just a job and offers performance-driven individuals a place to build a career with opportunities to grow. If you are results-focused, committed to quality, integrity, and driving success, Regions is your employer of choice.

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The Senior Small Business Relationship Banker is responsible for meeting with customers and prospects in person and by phone to determine financial needs and to offer appropriate products, services, and guidance to achieve financial goals. The role focuses on small business customers with revenues up to $5MM, including acquiring new customers and deepening existing relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending.

Regions’ mission is to make life better for customers and communities. We seek candidates committed to helping customers reach financial goals by understanding and meeting needs. This role offers growth, development, and upward mobility for individuals with retail or sales experience. The successful candidate should be driven, competitive, and able to work as part of a team, with strong communication skills to identify customer needs.

• Achieve individual and branch targets by proactively identifying customer needs and providing advanced guidance on Regions’ solutions, with a focus on small business customers
• Conduct outbound calls using generated lead lists to expand relationships and acquire new business
• Partner with the Branch Manager to serve as primary relationship manager for a portfolio of small business customers with revenues up to $5MM
• Educate and advise customers on Regions’ Consumer and Business products and services, including all loan and deposit types
• Educate customers on digital solutions such as mobile, online, and ATM offerings
• Provide a consistent optimal customer experience, including day-to-day branch responsibilities to ensure customers bank how, when, and where they choose
• Own and resolve customer issues
• Refer customers to an internal team of experts when additional financial goals and needs are identified
• Support team development by serving as a subject matter expert for junior bankers
• Follow bank processes and procedures and adhere to applicable laws and regulations; manage, identify, and report operational risks

This position requires tracking time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to the National Mortgage Licensing System registry for more information.

• High School Diploma or GED
• Two (2) years of banking, sales, and/or customer service experience
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer frequently, including typing and sustained attention to a monitor
• Ability to work Saturdays as needed
• Ability to walk and stand for extended periods
• Ability to lift up to twenty (20) pounds

• Bachelor’s degree

• Adherence to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Excellent customer service
• Strong relationship-building skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong business acumen to assess…