Desktop Support Technician

Brixmor is looking for an IT support professional responsible for providing technical support for 500 + employees including executives in a hybrid work environment. A successful candidate will respond, identify, prioritize, research, and resolve support requests/tickets. He or she represents the IT Department and will maintain a high degree of customer service while providing first level support for all hardware, application software, network, and phone system issues.

Monitors and updates issues into the tracking system, provides updates to the end users, and ensures a timely resolution.

Primary responsibilities include:

• Prioritize, respond to, resolve and document user issues utilizing a helpdesk system.
• Installs, troubleshoots, and diagnoses PC, printer, and network problems in both an in person and remote support frameworks.
• Utilize Active Directory, Entra, and the Microsoft 365 Admin Center to administer user accounts and their security.
• Mobile device management and Endpoint administration utilizing InTune and other tools.
• Video conference support and scheduling in a Zoom/Teams environment.
• Work with hardware and software support vendors to resolve issues.
• Develops and maintains installation and support technical documentation.
• Develops and delivers end user documentation and training.
• Assists in maintaining an inventory of all hardware and software.
• Performs PC deployment for new employees and relocation of equipment for office moves.
• Performs daily checkout procedures to ensure the health of the network, SAAS applications and servers
• Image creation / management / deployment.
• A knowledge of Cyber Security best practices.
• Software upgrades and deployments.

General experience and characteristics:

• Bachelor's Degree in Information Technology, Information science, or equivalent years of experience.
• 2 - 4 years of experience with helpdesk/desktop support in a professional environment.
• Technical knowledge of PC, server and printer hardware.
• Highly motivated with a sense of urgency and ownership.
• Superior team player attitude, excellent communication skills, superior customer handling skills, project management skills and the capacity to work with minimum supervision.
• Outstanding ability in troubleshooting desktop computer issues, both hardware and software.
• Strong technical knowledge of Windows 11, Microsoft 365 Applications and Adobe Acrobat.
• Strong remote support skills with experience supporting mobile users.
• Able to solve problems quickly under the highest pressure.
• Microsoft Deployment Tools for image creation/deployment.
• Technical knowledge MAC OS, iPhone and iPad a plus.
• Microsoft certifications: MCP, MCSA, MCSE a plus.
• Administration software:
  InTune, Lan Sweeper, Ninja One a plus.
• Creating Windows Power Shell scripts a plus.

Brixmor offers a hybrid work schedule (first three days of the week in the office, the balance remote optional), very competitive pay commensurate with background and responsibilities plus a benefits and perks package that supports career engagement, growth, good health and connection with teammates and our communities.

EOE (Brixmor is an Equal Opportunity Employer)

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