Commercial Account Manager

Commercial Insurance Service Representative - near Roswell, GA MUST BE A GEORGIA RESIDENT TO APPLY

As a Production Customer Service Representative, you will play a crucial role in supporting clients throughout the insurance policy lifecycle. You will be responsible for managing client inquiries, policy changes, and ensuring a smooth and efficient customer experience. This position involves collaboration with various internal departments to address client needs and contribute to the overall success of the organization.

• Respond to client inquiries via phone, email, and other communication channels.
• Provide information on insurance products, coverage options, and policy details.
• Assist clients in understanding policy terms, premium payments, and claims processes.

• Process policy changes, endorsements, and renewals accurately and in a timely manner.
• Update client information in the system and ensure data accuracy.
• Collaborate with underwriting and claims departments to address client requests and concerns.

• Investigate and resolve client issues, discrepancies, and complaints.
• Escalate complex issues to the appropriate department and follow up on resolutions.

• Maintain accurate and organized client records.
• Ensure compliance with industry regulations and company policies.

• Work closely with underwriters, claims processors, and other internal teams to meet client needs.
• Provide feedback to improve processes and enhance the overall customer experience.

• High school diploma or equivalent; college degree in business, finance, or a related field is a plus.
• Proven experience in customer service, preferably in the insurance industry.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational and time-management abilities.
• Knowledge of insurance products, terminology, and processes.
• Proficiency in using insurance management software and Microsoft Office Suite & AMS
  360.