HVAC Customer Service Representative

Base pay range

$32.00/hr – $40.00/hr

• Competitive pay
• Paid vacation/holidays/sick time – 10 days of vacation first year
• Comprehensive benefits package including 401(k), medical, dental, and vision care – available day one
• Extensive product and on-the-job/cross‑training opportunities – outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle, tools, and equipment provided to complete all jobs
• JCI Employee discount programs (The Loop by Perk Spot)

Under general supervision from the Branch Operations Manager and/or Service Manager, assist with coordination of customer service requests, from order to cash, while maximizing technical resource productivity and profitability. Partner effectively with Service Managers and Customer Service Representative to support a successful service business.

Actively participate in accounts receivable activities such as collections and new customer authorizations. Provide backup customer call handling as needed. Provide administrative day‑to‑day support in the service operational areas.

• Receive customer requests for unscheduled or scheduled service.
• Determine customer needs and match appropriate skillset.
• Coordinate with the Technician to communicate the action plan and services.
• Ensure work meets customer expectations and perform follow‑up when needed.
• Answer inquiries and resolve or Escalate issues appropriately.
• Coordinate labor scheduling to align technician to needs.
• Maintain daily technician schedules and consistent communication.
• Reconcile and invoice all service requests daily.
• Prepare and submit service billings in special invoice formats as required.
• Assist with creation of L&M quotations.
• Prepare yearly, monthly, and weekly execution plans for PSA scheduled service visits.
• Participate in TB Business Review meetings, preparing and discussing critical account information.
• Maintain delivery standards consistent with Building Efficiency North America objectives.
• Ensure customer account information is kept up to date in NxGen.
• Support administration and resolution of warranty claims.
• Run query reports, research, and reconcile unaligned costs.
• Reconcile accounts payable exceptions as necessary.
• Research, resolve, or Escalate accounts receivable disputes per escalation process and interact with customers to resolve issues.
• Update and retain customer account information related to billing conditions.
• Support inventory control process including updating equipment asset transactions.
• Provide additional service administration support as assigned.

• College degree preferred; high school diploma or equivalent required; minimum two years of service industry experience with service operations and/or scheduling.
• Demonstrated ability to follow direction and work independently with strong organization and attention to detail.
• Strong interpersonal skills and positive attitude in communication with internal and external clients.
• Ability to prioritize work activities based on financial impact to business goals.
• Ability to positively represent Johnson Controls and communicate at varying levels.
• Ability to influence diverse teams to accomplish tasks/goals.
• Proficiency with service management software and financial accounting systems.
• Experience with Microsoft Office.

$32.69 – $40.81 per hour (rate determined by education, experience, knowledge, skills, and abilities)

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at

• Entry level

• Full‑time

• Other

• Industrial Machinery Manufacturing