Guest service agent

Job in Rossland, BC, Canada

Listing for: Prestige Mountain Resort Rossland

Full Time position
Listed on 2026-03-06

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual, English Customer Service

Education:
Expérience:
Secondary (high) school graduation certificate
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service
Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure
Client focus
Dependability
Excellent oral communication
Organized
Reliability
Team player
Resourcefulness
Early morning
Evening
Shift
Flexible hours
Morning
Night
Will train
To be determined
Day
Weekend

Health benefits

Health care plan
Durée de l'emploi:
Permanent
Langue de travail:
Anglais
Heures de travail: 30 to 40 hours per week

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