Client Care Advisor

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If you enjoy providing great service and working in a team, we have just the opportunity for you at our Rawtenstall Vets for Pets practice to start as soon as possible.

Would you like to be part of a dynamic, enthusiastic and caring veterinary team who think that receptionists are one of if not the most important part of our team? Rawtenstall Vets for Pets have an exciting opportunity for a CCA to join their busy practice. Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.

Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

The successful candidate will assist with the day-to-day organisation and running of the hospital, ensuring a high level of customer service is delivered at all times and most importantly, help to devise new and innovative ways to drive the practice forward.

Role is part-time, 16‑30 hours per week and will include weekend work.

• You will bring enthusiasm and drive to your role.
• Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

• Previous experience in a client services role including finance/accounts responsibility.
• veterinary experience is preferable but not essential.
• Excellent administrative and organisational skills.
• Excellent communication skills.
• Attention to detail.
• Strong focus on delivering exceptional customer service.
• Positive ‘can do’ approach aligned to our core values.

We offer private medical insurance, robust pension schemes, comprehensive sickness benefits as well as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, and holiday allowance.

We are an equal opportunities employer.

To apply, please visit the company website.