Healthcare Insurance Collections Coordinator

Overview

Healthcare Insurance Collections Coordinator. Hybrid | Full-Time | Temp-to-Hire

The Healthcare Insurance Collections Coordinator manages the end-to-end medical insurance, prior authorization, and funding documentation process for assistive technology requests. This role performs high-volume case management, documentation review, insurance verification, collections follow-up, and customer support to ensure timely approvals, reduce denials, and maintain compliance with HIPAA, payer requirements, and internal workflows.

• Insurance Coordination & Verification
  • Conduct insurance benefit verification, coverage checks, and confirm medical necessity requirements.
  • Communicate with commercial insurance, Medicaid, Medicare, and managed care plans to clarify eligibility and authorization needs.
  • Track and follow up on prior authorizations, claims status, denials, appeals, and resubmissions.
• Collections & Claims Support
  • Assist with claims follow-up, outstanding balances, documentation corrections, and appeal packets.
  • Research and resolve funding delays, payer requests, and missing information.
  • Support workflows that prevent authorization expirations, avoidable denials, and revenue cycle disruptions.
• Customer & Provider Communication
  • Serve as primary contact for families, caregivers, providers, clinics, and insurance representatives.
  • Provide clear guidance on documentation requirements, authorization timelines, insurance terms, and next steps.
  • Respond promptly via phone, email, SMS, and fax.
• Documentation & Compliance
  • Complete high-volume document collection, form processing, data entry, and case documentation.
  • Ensure all files meet payer guidelines, regulatory requirements, and HIPAA standards.
  • Prepare and send required forms prior to provider appointments; confirm appointment completion and obtain supporting documentation.
• Systems & Workflow Management
  • Use CRM systems (e.g., Salesforce), EMR/EHR portals, and insurance portals for case updates, document uploads, and task tracking.
  • Maintain accurate case notes, status updates, and communication logs.
  • Identify process improvements, workflow gaps, and recurring insurance issues.

• 3+ years in medical collections.
• Strong skills in customer service, problem-solving, and documentation accuracy.
• Comfortable in fast-paced, high-volume insurance and healthcare operations.
• Proficient with Microsoft Office, CRM systems, and learning new software quickly.
• Bachelor's degree preferred.

• Full-time, Monday-Friday, 8:30am-5:00pm
• Hybrid after training (3 days onsite / 2 remote)
• 100% in-person training period
• Temp-to-hire after 720 hours
• Pay: $58,000-$62,000

• Medical, dental, vision, life, and disability coverage
• Virtual care and mental health resources
• Accident, critical illness, and hospital indemnity plans
• Earned sick time per state/local rules
• Employee discount programs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles  Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.