Centralized Services Engineer

Join to apply for the Centralized Services Engineer role at Metro Sales Inc.

Founded in 1969, Metro Sales Inc. built its name selling office supplies and equipment within the Twin Cities market. We have grown to become one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee‑Owned Company, is an industry‑leading hardware, software, and managed services provider.

MSI is seeking an Employee‑Owner, Centralized Services Engineer to join us in our Roseville, MN office. This role will oversee the delivery and efficiency of MSI’s tools and applications to our internal and external customers while delivering world‑class customer experience. The ideal candidate will understand Centralized Services objectives and the roles and functions of internal team members.

• Create, maintain, and update scripts, databases, applications, and automations including REST, SOAP, Graph
  
  QL, and webhook APIs to optimize tool implementation, management, and effectiveness and accuracy.
• Write clean, maintainable code in languages such as Power Shell, Python, JavaScript/Node.js, or .NET (C#) to build integration layers, custom connectors, and micro‑services.
• Develop and maintain API documentation (OpenAPI/Swagger), versioning, and change‑management procedures.
• Liaise with internal customers and peers to resolve issues with tools and applications.
• Provide accurate reports and metrics to leadership on the status and performance of MSI’s tools and applications.
• Participate or lead in training on all tools and applications for staff and customers.
• Opportunity to design, maintain process and procedural documentation of MSI’s tools and applications.
• Perform other duties as assigned.

• Will possess in‑depth knowledge of IT and telecommunications infrastructure, hardware and software applications.
• Proven track record integrating disparate software platforms via API.
• Will have or willingness to attain additional certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage and security, scripting/automation, CAP.
• Exhibit strong communication (written and verbal) and interpersonal skills.
• High‑level organizational, project‑management, coordination, and prioritization skills.
• Willingness to collaborate with cross‑functional teams.
• Creative problem‑solving skills.
• Owns and understands how to deliver positive customer experience and develop strong professional relationships.

• Degree in Computer Science, IT, Software Engineering or equivalent experience.
• Clean driving record and valid driver’s license.
• Hands‑on experience designing, developing, testing, and consuming RESTful, SOAP, Graph
  
  QL, and webhook APIs. OR 15+ years of experience in a similar role.
• Familiarity with virtualization/containerization (Docker or Kubernetes) for API services.
• Experience with iPaaS or integration tools such as Azure Logic Apps, Power Automate, Mule Soft, Dell Boomi, Zapier, etc.
• Local candidates.
• Applicants must be authorized to work for any employer in the U.S. without requiring sponsorship now or in the future.

• Medical, Dental and Vision Insurance
• Short‑ and long‑term disability program
• Life Insurance
• Educational Development Benefits
• Employee Stock Ownership Plan (ESOP) + Gainshare
• 401(k) + Match
• PTO
• Paid Volunteer Days! Opportunities for community involvement with your peers.

Our Employee‑Owners drive the success of the company. We strive to create an environment that offers challenging, stimulating and financially rewarding opportunities. Join us where you can learn and grow to your full potential.

MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other class protected by applicable federal, state, or local law.

Mid‑Senior level

Full‑time

Engineering and Information Technology

IT Services and IT Consulting