Operations Support Associate

Operations Support Associate page is loaded## Operations Support Associate remote type:
Onsite locations:
Roseville, Minnesota time type:
Full time posted on:
Posted Todayjob requisition : R45958

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Operations Support Associate will be responsible for completing standard and non-routine business processes to support sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various and multiple business units and is critical to ensure proper documentation, payment and resolution of customer issues. This role will also:
* Able to perform non-routine tasks related customer issues and resolution
* Ability to document tasks into process flows
* Responsible for helping develop training material for customer processes and order entry
* Strong collaboration with internal and external customers
* May require on-site service center support based on service center team needs
* Exception reporting for customer orders when purchase orders are flagged for non-compliance
* Resolves issues from 3rd party processer of customers orders of limited complexity
* Assists branch in maintaining appropriate inventory, generates purchase orders
* Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements
* May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
* Reviews autorenewals of contracts and supports contract additions identified by branch staff
* Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system
* May assist standard non-complex customer master data work flows

Responsibilities:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
* Create and maintain safe working environment and culture within the organization
* Take care of internal and external customer needs and expectations
* Demonstrates high impact culture through innovation, accountability and empowerment
* Must be able to function in a team environment; usually works with direct supervision but can work independently
* Task execution for area of responsibility up to levels defined in Xylem’s DOA policy

Travel Requirements:* < 5%
Driving Requirements:
* N/AHigh Impact Behaviors:
• Continuous Professional Development:
Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork:
Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance:
High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Education & Experience Requirements :
* High school diploma or equivalent plus 2 years of applicable work experience or Bachelor’s degree with demonstrated capability in comparable work Skill Requirements:
* Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
* Able to executive tasks with high levels of autonomy; limited guidance required for complex tasks
* Able to collaborate with other disciplines
* Ability to understand concepts in execution, broader organizational impact, and strong organization skills
* Understanding of general business concepts
* Strong communication…