Customer Svcs Specialist

Overview

The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting will fill two part-time, unlimited positions that exist to serve as receptionist for the Minnesota Lottery (MNL) Roseville office. The incumbents will be responsible for welcoming, greeting, assisting, and directing all visitors upon arrival at the MNL office. This position will supply information regarding MNL to the general public, players, and customers. This position will provide clerical support and monitor the MNL Lobby to help maintain a safe and secure environment.

Minimum Qualifications

Customer service skills in person, on the phone, and through email and other written correspondence to provide prompt, courteous and accurate information to participants, staff, and visitors to the office.

English skills sufficient to answer telephones, direct calls, take messages, and communicate effectively with internal and external customers; and to read and write sufficient to compose correspondence and communicate information clearly to plan participants.

Word processing skills sufficient to use software, such as Microsoft Office Suite, to create, format, edit, print, and save a variety of documents, including spreadsheets, tables, charts and graphs.

Ability to input data quickly and accurately.

Preferred Qualifications

• One (1) year of receptionist experience working in an office setting.
• One (1) year of experience entering data into multiple databases.
• Experience using scheduling software to create and manage appointments.
• Experience preparing and coordinating mail and packages.

Physical Requirements

Ability to move mail containers up to 40 pounds.

Additional Requirements

This position requires successful completion of the following:

The Minnesota State Lottery will conduct a criminal background check and fingerprint check at the time of job offer for all prospective new employees. The Minnesota State Lottery cannot hire any person who’s been convicted of a felony or a crime involving fraud or misrepresentation within five years of employment or who’s ever been convicted of a gambling-related offense.

In addition, the Minnesota State Lottery will perform the following background checks:

• Employment Reference Checks (includes review of personnel file for current and former State of Minnesota employees)
• SEMA4 Records Check (for current and former State of Minnesota employees)

How To Apply

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To be considered for any Veteran’s Status, you must indicate this on your application and follow the instructions below:

RECENTLY SEPARATED VETERANS (RSV):
Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. To qualify, you must meet the following:
1) have separated under honorable conditions from any branch of the armed forces of the United States;
2) have served on active duty for 181 consecutive days or more or for the full period ordered to active duty or have separated by reason of disability incurred while serving on active duty;
3) be a United States citizen or resident alien; and
4) have served in active military service at any time on or after September 11, 2001, as shown on your DD-214 form. To be considered under this legislation, you must:
1) meet all Minimum Qualifications identified in this posting;
2) meet all the above RSV criteria; and
3) submit a copy of your DD-214 form by the closing date to:  Failure to submit your DD-214 form will affect…