Case Manager

Overview

WHO WE ARE We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth.

VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

OUR PROGRAM Volunteers of America, a Certified Great Place to Work, is currently recruiting for a Full-Time Case Manager position for our Home Start campus. The Affordable Housing for Families in Need program focuses on homeless families and provides affordable housing to those in need in 21 of the units on the Home Start campus on Riverside Avenue in downtown Roseville.

The Family Emergency Housing program provides intensive case management and housing placement services. The program provides 5 individual units serving family sizes from 2 to 7. This program is not a nomadic emergency housing program. All services will be provided on one site. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

The Case Manager will be responsible for developing case plans to assist homeless families and single adult households connect with resources such as medical, psychiatric, family support systems, and substance abuse services. Case management is a multi-step process to ensure clients secure family physiological needs, health management, obtain or increase a source of income, and participants will graduate with housing preservation.

The Case Manager is responsible for collaborating with government and service agencies to attain clients’ physiological and housing security in the community.

The Case Manager will effectively review the household’s service plan, administer client-driven goals, meet with clients to establish task-oriented goals, and support the client’s steps toward success. They will coordinate with the Program Manager all aspects of the details denoted in the position summary and job description details below.

• Responsible for performing daily work requirements to achieve established objectives of the department.
• Provide one-on-one housing counseling with individualized assessments and assistance in locating, securing, and maintaining permanent housing.
• Assist participants in connecting with community services for any additional help needed for housing security.
• Provide evaluations of individual clients’ medical, physical, emotional, and psychological needs. Coordinate employment and vocational training, placement, and retention, coordinate recovery options, and documentation of follow-up. Assist in securing disability entitlement as needed and provide assistance in securing all viable income sources.
• Maintain positive relationships with program residents, Volunteers of America staff and all community service agencies.
• Maintain case management files on each participant which will include personal information, educational and job skills, short and long-term plans to become self-sufficient in all areas of his/her life, documentation of participants’ progress, and assistance in removing obstacles to set goals.
• Provide one-on-one client case management meetings that are tailored to the client's specific needs may include resource…