Assistant Store Manager

About the Job

The Assistant Store Manager assists the Store Manager in leading a customer focused, top-line sales driven, profitable and productive store location. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors including a customer focused selling culture, and ensuring the execution of the Store's KPIs. Assistant Managers also must hold store employees accountable to following all policies and procedures.

• Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
• Handles customer situations in compliance with policy and procedures, attempts to “solve for yes” and escalates issues as appropriate
• Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience
• Shares feedback from customers with the leadership team to improve the overall customer experience
• Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.)
• Delivers an engaging, positive and authentic customer experience with all customers
• Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
• Holds self and others responsible for the accomplishment of all operational tasks
• Coaches and provides feedback on Sales Associate's performance
• Supports associate engagement by recognizing and rewarding outstanding performance
• Provides direction to associates to ensure understanding of company directives and standards
• Prioritizes and delegates tasks to meet all operational needs
• Supports and executes visual directives and maintains visual standards set by the company
• Drives efficiency in all operational store processes
• Maintains merchandise flow, filling and presentation standards throughout the store and stockroom
• Maintains a clean and well organized stockroom and store, promoting a safe working and shopping environment to maximize the customer experience
• Ensures all store associates follow all policies, procedures and all Safety Program practices
• Reflects the Pac Sun brand by demonstrating passion and affinity for product, brands, fashion and trends
• Inspires and motivates others by consistently exhibiting core value behaviors
• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends

• Passion for product, brands, fashion and trends
• High School Diploma or equivalent preferred
• Must be at least 18 years of age
• Effective written, verbal and presentation skills
• Strong communications skills
• Excellent time management skills
• Proficient in math and possesses strong computer skills

• Operate with the highest level of conduct, integrity, and confidentiality, setting the example for leaders and associates
• Develop and nurture strong cross functional partnerships, driving business results and inspiring a culture of transparency, collaboration, and accountability
• Serve as a Pacsun advocate in the industry and marketplace
• Recruit, identify, develop, and retain talent that delivers performance excellence
• As a manager, serve as a leader of company culture, norms, and conduct
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction

(Min - Mid) – Complete by HR Only If Applicable

• Generous associate discount of 30-50% off merchandise online and in-stores
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access
• Employee perks throughout the year

The physical demands described here are representative of those required to successfully perform the essential functions of this job.

• The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds
• The associate must frequently sit/stand for long periods of time and climb ladders as needed
• While performing the duties of this job, the associate is regularly required to talk or hear;…