Retail Store Manager Galleria AT Roseville

Retail Store Manager - Galleria at Roseville

Location:

Roseville, CA | Salary: $75,000.00-$82,300.00

Role

Summary:

Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life and embody Arch Telecom’s Core Values. The RSM serves as a brand ambassador, energizing the team and customers, fostering meaningful connections, and championing device and service solutions.

• Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Ensure the store meets or exceeds sales goals by overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives.
• Sell personalized solutions beyond the bare‑bones device and service plan, including accessories and emerging Internet of Things (IoT) devices.
• Maintain the store at its best.
• Approach service and sales needs with patience, honesty and empathy.

• Show how our expanding coverage benefits customers in their neighborhood.
• Explain how plans and services let customers live unlimited, feel the love, stay connected and go further.
• Redefine wireless through device and account inspection, review and troubleshooting.

• Complete trainings on in‑store experience, new skills and processes, system knowledge and reference resources.
• Build relationships and partner with employees across channels to own the customer experience and resolve issues.
• Identify and hand off small‑business leads.
• Develop strong peer relationships and contribute to the company’s success.
• Provide first‑class customer experience while enjoying a positive workplace.

• Leadership skills.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to lead your team and share best practices.
• Effective operational, financial and performance management.
• Excellent communication skills with both team and customers.
• Prior wireless sales experience.

• Employee Stock Ownership Program (ESOP)
• Competitive base salary
• Bonus earnings
• Automatic raises at milestones
• Opportunities for career advancement
• Caring culture of excellence
• Health benefits for full‑time employees

• Minimum 18 years of age.
• Wireless sales experience.
• High school diploma or GED.
• Ability to stand for long periods of time.
• Ability to lift objects up to 25 lbs.
• Reliable transportation.
• Full‑time availability (45 hours).

We celebrate diversity and inclusion. Arch Telecom embraces a diverse workforce to better reflect the communities we serve. YOU BE YOU!

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Inquiries:

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Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Sales and Business Development